David A. Roque
Dallas
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Coordinator/Health Unit Coordinator
Baylor Scott & White Health
07.2022 - Current
- Obtain pre-op evaluations and surgical clearance documentation
- Worked collaboratively with nursing staff to maintain smooth operations and team readiness for unexpected demands.
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
- Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
- Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
- Entered data, generated reports, and produced reporting for OR supplies and materials tracking.
- Assisted with processing patient admissions, transfers and discharges.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Entered work orders to appropriate departments regarding maintenance issues and biomed needs.
- Responded to patient call lights to expedite appropriate follow-through.
Workforce Management/Administrative Assistant
AmerisourceBergen
04.2019 - 07.2022
- Recorded new hires, transfers, terminations, attendance, and changes in job classifications and merit increases to management
- Managed real-time inbound call traffic across pharmacy contact center departments.
- Optimized schedules, forecasts and other tools to present to management.
- Performed technical processes required to dispense medications to patients.
- Managed filing system, entered data and completed other clerical tasks.
- Audit and maintain patient profile reports
Underwriting Service Assistant
State Farm
04.2017 - 04.2019
- Developed trusting client relationships by creating insurance programs customized to fit specific needs and offering comprehensive explanations of key features and advantages.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Contacted insurance carriers to discuss policies and business benefits.
- Conducted tests and diagnostic procedures using tools such as analyzers, multimeters, and power supplies.
- Reviewed external contracts to advise customers on insurance requirements and potential liability.
- Performed research to keep appraised of changes in insurance market.
Asset Recovery Collector II
Ally Financial
10.2012 - 04.2017
- Bilingual Agent
- Handle Title/ Release of Lien/Pay Off/ Settle in Full accounts
- Compiled and analyzed data for review by senior management of auto loan loss reports to measure portfolio performance.
- Researched billing errors and discrepancies to initiate corrective action.
- Established relationships with customers to encourage payment of delinquent auto loan accounts.
- Utilized variety of instructional design methodologies to create effective new-hire learning experiences.
Education
Bachelor of Science -
Collin College
Plano, TX07-2027
High School Diploma -
Hebron High School
Carrollton, TX05.2006
Skills
- Patient coordination
- Project management
- Supply replenishment
- Account reconciliation
- Contract coordination
- Complaint resolution
- Pre-operative care
- Inventory auditing
- Microsoft Excel
- CRM software
Summary of Qualifications
- Data Entry and Clerical Administration experience.
- Highly organized and detail oriented
- Conduct routine data entry, inputting document information and file numbers into database
- Excellent customer service skills
- Strategic planner with the ability to improve productivity and motivate personnel.
- Strong management skills with extensive knowledge in statistical processes.
- Advanced computer proficiency in all Microsoft Office applications.
Certification
- CPR, American Heart Association - 03/2024 - 03/2026
Languages
Spanish
Full Professional
Timeline
Office Coordinator/Health Unit Coordinator
Baylor Scott & White Health
07.2022 - Current
Workforce Management/Administrative Assistant
AmerisourceBergen
04.2019 - 07.2022
Underwriting Service Assistant
State Farm
04.2017 - 04.2019
Asset Recovery Collector II
Ally Financial
10.2012 - 04.2017
Bachelor of Science -
Collin College
High School Diploma -
Hebron High School
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