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Summary
Overview
Work History
Education
Skills
Certification
Timeline
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David Raboin

Peyton,CO

Work Preference

Job Search Status

Open to work

Desired Job Title

Senior Engagement ManagerK9 Handler / Tactical OfficerSergeant, UH-60 Black Hawk Crew ChiefProject ManagerSales Executive

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Peyton, CO, USColorado Springs, CO
Open to relocation: Yes

Important To Me

Career advancementCompany CultureHealthcare benefitsWork from home optionPaid time off4-day work week

Summary

Experienced engagement manager with a strong focus on driving results and fostering team collaboration. Skilled in client relationship management, strategic planning, and project execution. Adaptable to changing needs, ensuring reliable performance and impactful outcomes. Known for effective communication, problem-solving abilities, and leadership skills.

Overview

1
1
Certification
16
16
years of professional experience

Work History

Senior Engagement Manager

Integrated Document Technologies / CAPSYS Technologies
Itasca, IL
02.2021 - Current
  • Drove $1.5M in committed contract value for 2025 and 2026 year-to-date by enhancing customer relationships through upsell and cross-sell initiatives within key sectors, including healthcare, financial services, manufacturing, logistics, and public sector.
  • Facilitated deal initiation by recognizing gaps in customer processes and aligning them with relevant platform features.
  • Developed and implemented a three-year professional services subscription model, transforming one-time project revenue into recurring annual revenue.
  • Led product demonstrations and presentations for VP and C-level executives in finance, IT, and operations. Championed the discussion on document automation and AI-assisted extraction technologies. Strategically articulated the integration of these solutions within ERP and content management environments such as SAP and OnBase.
  • Successfully achieved timely project delivery and accurate billing by managing account responsibilities post-deal. Facilitated effective solution scoping and SOW development, coordinating cross-departmental teams for optimal results. Ensured project success by maintaining accountability throughout the lifecycle, culminating in a successful go-live.
  • Facilitated discussions on AI integration for Capsys and Hyland OnBase product lines, pinpointing areas where AI-driven capture and extraction can deliver increased value to current clients.
  • Orchestrated strategic planning meetings with executive leadership to evaluate project pipeline and mitigate customer risk while overseeing support operations.
  • Drove revenue growth by optimizing customer interactions and service delivery for Capsys and IDT. Oversaw customer-facing initiatives to enhance satisfaction and retention across both platforms. Collaborated with teams to streamline operations and improve outcomes for document capture solutions.

K9 Handler / Tactical Officer

Simla Police Department
Simla, CO
02.2018 - 08.2020
  • Led field operations and emergency response under time-critical conditions; applied working knowledge of federal statutes and case law across active investigations.
  • Managed K9 operations including training schedules, certification maintenance, and deployment coordination.

Sergeant, UH-60 Black Hawk Crew Chief

U.S. Army Reserve
Fort Carson, CO
10.2010 - 10.2019
  • Managed comprehensive maintenance planning and crew readiness initiatives to optimize flight operations for medevac and tactical mission teams at Fort Carson, CO.
  • Led training initiatives and assessments for junior crew members in a fast-paced operational setting. Oversaw performance evaluation and certification preparedness for 20 junior team members in vital operational roles.
  • Managed logistics coordination for personnel and equipment, ensuring optimal resource allocation during training missions.

Education

B.S. - Business Administration, Project Management Concentration

Colorado Technical University
1575 Garden Of The Gods Rd Colorado Springs, CO
02-2025

Skills

  • Revenue enhancement initiatives
  • Long-term contract negotiation
  • Accounts receivable and payable automation
  • AI-driven data extraction techniques
  • Client renewal management
  • Executive stakeholder engagement
  • Customer engagement in product usage
  • Project scope management
  • Project management and oversight
  • Experienced with Mondaycom project management
  • Customer satisfaction
  • Training and mentoring
  • Design thinking
  • Data-driven decision making
  • Operations management

Certification

  • Project Management Professional (PMP) | In Progress, PMI
  • CAPSYS Certified | Proprietary Platform Expertise

Timeline

Senior Engagement Manager

Integrated Document Technologies / CAPSYS Technologies
02.2021 - Current

K9 Handler / Tactical Officer

Simla Police Department
02.2018 - 08.2020

Sergeant, UH-60 Black Hawk Crew Chief

U.S. Army Reserve
10.2010 - 10.2019

B.S. - Business Administration, Project Management Concentration

Colorado Technical University

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David Raboin