DAVID RACKLEY

Lead the opening and daily operations of a modern fine dining concept within 84 Hospitality Group. Oversee all aspects of guest experience, staff development, and community positioning.

• Build partnerships with local businesses, arts organizations, and hospitality partners to strengthen brand visibility and community connection.
• Direct recruitment, onboarding, and leadership coaching for front-of-house team with a focus on hospitality excellence.
• Manage reservation and guest engagement platforms (SevenRooms, Toast) to drive personalized service and loyalty.
• Collaborate with marketing and PR teams to curate events, influencer experiences, and charitable initiatives.
• Directed operational strategy to enhance service delivery and customer satisfaction.
• Implemented process improvements, resulting in increased efficiency across departments.
• Managed cross-functional teams, fostering collaboration to achieve organizational goals.
• Established performance metrics to evaluate team productivity and service quality.
• Oversaw budgeting processes, ensuring alignment with organizational goals and resource allocation.

Directed community engagement strategy for Oklahoma-based hospitality group including Empire Slice House, Gorō Ramen, Burger Punk, and others.

• Built lasting community partnerships with nonprofits, arts organizations, and local leaders.
• Developed and executed event activations, sponsorships, and philanthropic initiatives that enhanced brand reputation.
• Managed catering operations and community outreach campaigns to drive awareness and engagement.
• Represented the brand at civic and media events to strengthen local relationships.
• Developed and implemented community outreach programs to enhance local engagement.
• Fostered partnerships with local organizations to support collaborative initiatives.

• Engaged with clients to enhance the function, safety, and aesthetics of their personal and/or workspace. Selected samples, including flooring, carpet, and paint. Planned and estimated budgets for projects, and created drawings, floor plans and sketches. Installed drapes and artwork, and contracted out services to other vendors, including painting and carpeting as necessary. Planned and executed events by coordinating and overseeing multiple vendors. Addressed and executed all required applications & permitting for special events. Engaged multiple city council members for final approval of events & promotions.
• Collaborated with clients to understand vision and requirements for events.

• Engaged with clients to design or renovate spaces to meet their needs and expectations while referencing blueprints as needed. Engage with vendors on the selection of décor pieces and in the negotiation of prices. Executed the creation of floor plans and sketches using computer-aided design to expertly model customer designs. Coordination of all outreach and community involvement including, but not limited to 'Golfing FORE Good' charity golf tournament. Directed and created all social media content.

• Maintained staff by recruiting, selecting, orienting, and training sales and support staff. Planned and executed weekly sales training meetings. Responsible for creating monthly schedule for both cashiers and sales staff. Built and promoted strong, long-lasting customer relationships within the community by providing exceptional client care. Traveled to market to select items for showroom display as well as stocked merchandise. Negotiated price with vendors. Developed weekly print advertisement.