David Radilla
Plano,TX
Summary
Encouraging multi-tasking manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operating Partner
The Biscuit Bar
09.2018 - 01.2022
- Optimized supply chain management, reducing costs and increasing reliability of deliveries.
- Streamlined inventory management systems, minimizing waste while maintaining optimal stock levels for day-to-day operations.
- Improved overall customer satisfaction through timely and effective problem resolution.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed payroll processes for all employees under my supervision, ensuring accurate and timely payments.
- Generated and prepared bank deposits, consistently maintaining accuracy and compliance, and completed timely deposits at the bank.
- Enhanced employee retention rates by creating a positive work culture with open communication channels and career development opportunities.
Manager
Reebok Outlet
08.2016 - 08.2018
- Managed cash drawers, ensuring accuracy through meticulous counting and record keeping.
- Responsible for generating, recording, and securing bank deposits, ensuring accuracy and compliance with banking regulations.
- Managed change order requests to ensure appropriate levels of cash flow for daily operations.
- Managed payroll, by verifying and adjusting employees hours for accuracy before processing.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery on the sales floor.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Managed and created employee schedules, ensuring adequate coverage and compliance with labor regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed backroom operations including receiving shipments, organizing back stock, and ensuring efficient inventory management.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Transportation Supervisor
St Vincent de Paul Thrift Store
07.2017 - 04.2018
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
- Scheduled repair and preventive maintenance of vehicles and other equipment.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Managed payroll, by verifying and adjusting employees hours for accuracy before processing.
- Developed strong relationships with donors through consistent communication and excellent customer service practices.
- Operated forklift and pallet jack to handle gaylords (large containers) in warehouse, ensuring safe and efficient movement of materials.
- Collaborated with cross-functional teams for seamless coordination in supply chain processes.
Team Leader
Whataburger
04.2014 - 07.2016
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Entered end-of-day sales and profit data into a tracking system to monitor productivity and performance.
- Conducted regular inventory counts, entered data into the system, and placed orders for delivery to maintain appropriate stock levels.
- Counted and balanced cash drawers at the end of each shift, ensuring accuracy and preparing them for the next shift.
- Responsible for creating bank deposits, maintaining accuracy and compliance, and completed timely deposits at the bank.
Education
Associate of Applied Science - Business Management
Collin County Community College
Plano, TX05.2016
High School Diploma -
Plano East Sr High School
Plano, TX06.2014
Skills
- Scheduling and Coordinating
- Hiring and Training
- Payroll Management
- Strong Communication Skills
- Adaptability
- Customer Service
- Cost Control
- Decision-Making
- Documentation And Reporting
- Employee Coaching and Mentoring
- MS Office
- Onboarding and Orientation
- Efficiency optimization
- Data-driven
- Teamwork and Collaboration
- Operational Excellence
- Facilities Management
- Human Resources Management
- Administrative Management
- Team Leadership
Certification
- Forklift Certified, 12/01/20
- ServSafe Food Protection Manager, 06/01/25
Languages
Spanish
Native or Bilingual
Timeline
Operating Partner
The Biscuit Bar
09.2018 - 01.2022
Transportation Supervisor
St Vincent de Paul Thrift Store
07.2017 - 04.2018
Manager
Reebok Outlet
08.2016 - 08.2018
Team Leader
Whataburger
04.2014 - 07.2016
Associate of Applied Science - Business Management
Collin County Community College
High School Diploma -
Plano East Sr High School
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