Maria Ramirez
Penitas Tx,TX
Summary
Focused and dedicated insurance professional with ten years of experience providing superior customer service and rates for Life and Health policies. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs.
Overview
46
46
years of professional experience
Work History
Agent Representative
Bob Trevino Insurance
Pharr, TX
01.2019 - 05.2022
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Assisted customers in selecting the right life insurance coverage for their needs.
- Participated in meetings with senior management to discuss current projects and develop action plans for implementation.
- Assisted with the development of training materials related to insurance products and services.
- Responded promptly to customer inquiries regarding billing issues or policy updates.
- Investigated any discrepancies between client's stated needs and actual coverage requirements.
- Evaluated customer feedback on products and services offered by the company in order to identify areas of improvement.
- Performed customer service duties such as answering inquiries, providing information and resolving customer complaints.
- Assisted in the preparation of insurance documents, including applications, claims forms and renewal notices.
- Submitted claims to insurance companies and clearinghouses.
- Filed insurance claims by obtaining and entering data related to patient, insurance provider and medical code for procedures and services provided.
Risk Management Specialist
La Joya ISD
La Joya, TX
03.2017 - 01.2019
- Analyzed existing policies, procedures and processes for potential areas of risk exposure.
- Recommended appropriate action steps based on results of analytical research into specific areas of risk exposure.
- Provided guidance on best practices in managing enterprise-wide risks including market, credit, liquidity, reputational and operational risks.
- Monitored daily activity reports from various departments within the organization for any changes in risk profile or level of exposure.
- Assisted sites with incident claim reporting, discussing such issues with departmental leadership.
Insurance Agent
Bob Trevino Insurance
Pharr, TX
03.2016 - 02.2017
- Assessed customer risk levels and recommended appropriate coverage options.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Provided customers with information regarding plan features, pricing, and availability.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Maintained accurate records of all insurance transactions using computer software systems.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Researched insurance plans to find good options for clients' needs.
Customer Service Representative
Bob Trevino Insuranc
Pharr, TX
06.2006 - 03.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Office Manager
La Joya Water Supply
La Joya , Tx.
06.1976 - 04.2006
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Provided training to new hires on office policies and procedures.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
Education
High School Diploma -
La Joya ISD
La Joya, TX05-1976
Skills
- Lead Development
- Account Management
- Customer Service
- Client Retention
- Customer follow-up
- Client Relations
- Policy writing
- Upselling
- Policy Knowledge
Affiliations
- out of work I enjoy my time with my grandchildren and all their activities. I get to meet new people and also people that are already in my circle of either my job or through my grandchildren activities.
- I enjoy attending my church on Sundays.
- I have been volunteering in my local City for 40 years.
- I just enjoy being around people and offer my help as to whatever needs they might have,
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Agent Representative
Bob Trevino Insurance
01.2019 - 05.2022
Risk Management Specialist
La Joya ISD
03.2017 - 01.2019
Insurance Agent
Bob Trevino Insurance
03.2016 - 02.2017
Customer Service Representative
Bob Trevino Insuranc
06.2006 - 03.2016
Office Manager
La Joya Water Supply
06.1976 - 04.2006
High School Diploma -
La Joya ISD