Consummated professional with a strong career in operations management and stellar education, I strive to bring the best of my abilities in cohesive team building and achieving strategic goals.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
Work History
Human Intelligence Collector
Utah Army National Guard
Salt Lake City, Utah
03.2024 - Current
Ensured compliance with all applicable regulations during intelligence collection activities, maintaining the highest ethical standards throughout operations.
Maintained open lines of communication between all elements involved in the collection process, ensuring efficient coordination and execution of tasks as required.
Trained junior collectors in advanced interviewing techniques, resulting in improved quality of information obtained from human sources.
Improved analytical capabilities for mission success by accurately translating and transcribing target language materials.
Improved intelligence sharing by establishing and maintaining effective liaison relationships with interagency partners, foreign security forces, and allied organizations.
Conducted meticulous debriefings of friendly forces personnel, gaining crucial insight into enemy tactics and intentions.
Evaluated the credibility and reliability of human sources by cross-referencing available information from multiple channels.
Prepared detailed risk assessments based on collected data, allowing mission planners to make informed decisions about resource allocation and priorities.
Enhanced intelligence collection by conducting thorough interviews and interrogations with various sources.
Utilized intelligence collection platforms and analysis techniques to identify and document intelligence gaps.
Events Coordinator
Stein Eriksen Lodge
Park City, UT
11.2022 - 02.2025
Coordinated and executed over 50 successful corporate events, including conferences, seminars, and product launches, resulting in increased client satisfaction and repeat business
Developed and maintained strong relationships with vendors and suppliers, negotiating and securing cost-effective contracts and ensuring timely delivery of event materials and services
Created and managed detailed event budgets, tracking expenses and implementing cost-saving measures, resulting in consistent event profitability and adherence to client budgets
Led cross-functional event teams, assigning responsibilities, motivating team members, and ensuring seamless event execution, resulting in highly efficient and collaborative event planning processes
Planned and executed a wide range of corporate events, including conferences, seminars, and product launches, resulting in increased attendance and positive feedback from participants
Collaborated with cross-functional teams to develop comprehensive event strategies, ensuring seamless coordination of logistics, venue selection, vendor management, and budgeting
Implemented innovative event marketing campaigns, leveraging social media platforms and email marketing to effectively promote events, resulting in a significant increase in event registrations
Managed onsite event operations, overseeing setup, registration, and coordination of speakers and presenters, ensuring a smooth and successful experience for attendees
Operations Manager
American Airlines
Salt Lake City, UT
03.2020 - 10.2022
Led a team of 80 plus personnel in executing daily operations, ensuring seamless coordination between departments and maximizing efficiency in delivering services
Implemented strategic initiatives to improve customer satisfaction by 30%, resulting in increased repeat business and positive feedback from clients
Developed and implemented comprehensive training programs, fostering a culture of continuous learning and professional development among staff members
Managed a multi-million-dollar budget, effectively allocating resources and optimizing financial performance to achieve cost savings of 15% over two fiscal years
Led a team of 10 Managers, ensuring prompt and efficient response to Customer Service, Training, Public Relations, Community Engagement, Marketing, Finance, Global Alliances, and Ancillary Enterprises
Implemented a comprehensive training program for department personnel, enhancing team capabilities and ensuring compliance with safety protocols
Developed and maintained strong relationships with local community leaders, fostering community involvement and support for fire prevention and safety initiatives
Oversaw the successful completion of Airport renovations, coordinating with contractors and ensuring adherence to budgetary constraints and project timelines
Led a team of 80 plus station employees in daily operations and ensured strict adherence to safety protocols, resulting in zero accidents or injuries throughout tenure
Implemented innovative strategies to optimize station efficiency and reduce operating costs by 15% within the first year
Spearheaded the development and implementation of a comprehensive training program for new recruits, resulting in a 30% reduction in onboarding time and improved overall performance
Collaborated with cross-functional teams to successfully execute large-scale projects, such as the installation of automated systems, resulting in increased productivity and streamlined processes
Project Management Coordinator
Air New Zealand
Auckland, New Zealand
06.2016 - 11.2019
Led cross-functional teams in the planning, execution, and delivery of multiple projects, ensuring adherence to project schedules and budgets
Implemented and maintained project management tools and systems, improving overall project efficiency and team collaboration
Assisted in the development and monitoring of project plans, identifying potential risks and implementing proactive solutions to mitigate them
Facilitated effective communication and coordination among project stakeholders, including clients, vendors, and team members, resulting in successful project outcomes and client satisfaction
Led cross-functional teams to successfully execute multiple projects, ensuring timely completion and adherence to budgetary constraints
Coordinated and facilitated project meetings, ensuring effective communication and collaboration among team members and stakeholders
Developed and implemented project plans, including identifying key milestones, deliverables, and resource allocation, resulting in improved project efficiency and productivity
Conducted risk assessments and mitigation strategies, proactively identifying potential project obstacles and implementing contingency plans to minimize disruptions and ensure project success
Coordinated and executed project plans, ensuring timely completion and adherence to budget constraints
Collaborated with cross-functional teams to define project objectives, scope, and deliverables, facilitating efficient communication and alignment throughout the project lifecycle
Monitored project progress, identified potential risks or roadblocks, and implemented proactive measures to mitigate issues, ensuring successful project outcomes
Conducted regular project status meetings, documenting meeting minutes, action items, and follow-ups to keep stakeholders informed and ensure project milestones were achieved
Marketing Coordinator
The Nantucket Golf Club Foundation
Nantucket, MA
10.2011 - 01.2015
Developed and executed comprehensive marketing campaigns across digital and traditional mediums, resulting in a 20% increase in brand awareness and a 15% growth in customer acquisition
Collaborated with cross-functional teams to create engaging content for social media platforms, resulting in a 30% increase in engagement and a 25% growth in followers
Conducted market research and competitor analysis to identify key trends and opportunities, leading to the successful launch of a new product line and a 10% increase in market share
Managed and maintained relationships with key stakeholders, including clients, vendors, and media partners, ensuring seamless execution of marketing initiatives and achieving a 95% client satisfaction rate
Developed and executed comprehensive marketing campaigns across various digital platforms, resulting in a 20% increase in brand awareness and a 15% increase in customer engagement
Conducted market research and analyzed consumer trends to identify new target markets, leading to a successful product launch and a 10% increase in sales within the first quarter
Managed social media accounts, creating and publishing engaging content that drove organic traffic and generated a 25% increase in followers and a 20% increase in website traffic
Coordinated and executed successful trade shows and industry events, including booth design, promotional materials, and securing speaking opportunities, resulting in a 30% increase in leads and a 15% increase in customer conversion rate
Events Coordinator
Nantucket Boys and Girls Club
Nantucket, MA
07.2012 - 12.2014
Successfully planned and executed a wide range of events, including conferences, fundraisers, and corporate retreats, ensuring seamless coordination of logistics, vendors, and participants
Developed and maintained strong relationships with key stakeholders, such as clients, sponsors, and suppliers, resulting in increased event attendance and sponsorship revenue
Implemented innovative marketing strategies, leveraging social media platforms and email campaigns, resulting in a significant boost in event awareness and participant engagement
Managed event budgets, tracking expenses and negotiating contracts with vendors, leading to cost savings and increased profitability for the organization
Planned and executed successful corporate events and conferences, coordinating logistics such as venue selection, catering, and audiovisual equipment setup
Collaborated with cross-functional teams to develop event strategies, budgets, and timelines, ensuring all stakeholders were aligned and objectives were met
Created and managed event marketing campaigns, utilizing social media, email marketing, and targeted advertising to increase attendance and drive engagement
Led a team of event staff and volunteers, providing clear directions and delegating tasks to ensure smooth event operations, including registration, guest assistance, and event setup
Project Management Coordinator
JetBlue Airways
Boston, MA
02.2008 - 10.2011
Coordinated and facilitated project timelines, ensuring timely completion of deliverables by effectively communicating with cross-functional teams and stakeholders
Developed and implemented project management processes and standardized templates, resulting in improved efficiency and consistency across multiple projects
Monitored project budgets and expenses, conducting regular cost analysis and identifying areas for cost-saving measures, resulting in a 10% reduction in project costs
Conducted risk assessments and developed mitigation strategies, proactively identifying potential obstacles and implementing contingency plans to ensure project success
Coordinated and managed project timelines, ensuring all deliverables were completed on time and within budget, resulting in a 20% increase in project efficiency
Implemented and maintained project management tools and systems, streamlining communication and collaboration among cross-functional teams and reducing project errors by 15%
Facilitated regular project status meetings, providing updates to stakeholders and identifying potential risks or issues, leading to proactive problem-solving and mitigating project delays
Collaborated with vendors and suppliers to negotiate contracts and secure necessary resources, resulting in a 10% cost reduction and improved resource allocation for multiple projects
Strategic Direction Office Coordinator
United Nations Development Programme
Santo Domingo, Dominican Republic
08.2008 - 06.2011
Developed and implemented strategic initiatives to optimize operational efficiency and improve cross-functional collaboration within the organization
Facilitated strategic planning sessions and provided project management support to ensure timely and successful execution of key initiatives
Conducted research and analysis to identify emerging trends and competitive insights, informing decision-making processes and driving organizational growth
Managed and monitored key performance indicators (KPIs), tracking progress towards strategic objectives and providing regular reports to senior management for informed decision-making
Developed and implemented effective strategic planning processes and frameworks, resulting in improved organizational goal alignment and increased efficiency
Facilitated cross-functional collaboration by coordinating and leading regular strategic direction meetings, fostering effective communication and decision-making among senior executives
Conducted thorough market research and competitive analysis to identify emerging trends and opportunities, providing valuable insights for strategic decision-making
Coordinated the development and execution of strategic initiatives, including project management, resource allocation, and performance tracking, ensuring timely delivery and successful implementation of key organizational objectives