- Playing trumpet
- Hiking and exploring new places with family and dogs
- Trying new restaurants and cuisines
- Traveling to discover new destinations
David Ramos
San Antonio,TX
Summary
Account service professional with track record of ensuring client satisfaction and maintaining strong account relationships. Proven ability to collaborate effectively with team members and adapt to changing client needs. Known for excellent communication skills and reliability.
Overview
5
5
years of professional experience
Work History
Account Service Representative Specialist
Credit Human FCU
05.2021
- Assisted members with account services, including opening/closing accounts, ordering checks, and processing ATM/credit card requests.
- Supported loan applications, overdraft protection, and credit card services while ensuring compliance with NCUA regulations.
- Delivered exceptional customer service in a high-volume call center environment, resolving complex account issues promptly.
- Assisted members with account inquiries, ensuring prompt and accurate responses.
- Processed transactions efficiently, maintaining high levels of accuracy and compliance.
- Educated members on financial products, enhancing their understanding and engagement.
- Collaborated with team to improve service delivery processes, resulting in increased member satisfaction.
- Resolved member issues by identifying root causes and implementing effective solutions.
- Maintained detailed documentation of member interactions to support regulatory requirements and audits.
- Established trust with our members through consistent delivery of high-quality services and proactive communication efforts.
Funding Specialist
Credit Human FCU
11.2022 - 09.2024
- Oversaw funding of consumer loans, ensuring accuracy and adherence to lending regulations.
- Managed distribution of letters of commitment, check disbursements, deposits, and wire transfers.
- Communicated system deficiencies and member concerns to leadership, driving process improvements.
- Built strong cross-functional relationships and contributed to departmental goals through collaboration and quality service delivery.
- Analyzed funding requests to ensure compliance with organizational policies and regulations.
ITM Specialist
Credit Human FCU
02.2025 - Current
- Deliver accurate and efficient member transactions via Interactive Teller Machines (ITMs) while ensuring compliance with operational, security, and audit standards.
- Manage daily transaction balancing and escalate unresolved issues to maintain financial integrity.
- Provide actionable insights to leadership regarding member concerns and system deficiencies.
- Mentor peers and support organizational goals through collaboration and subject matter expertise in ITM technology and credit union products.
- Educated members on financial products, enhancing their understanding and engagement.
- Collaborated with team to improve service delivery processes, resulting in increased member satisfaction.
- Resolved member issues by identifying root causes and got them with the best representative to assist with their issues.
- Maintained detailed documentation of member interactions to support regulatory requirements and audits.
- Established trust with our members through consistent delivery of high-quality services and proactive communication efforts.
Education
Bachelor of Arts - International Business Management
Texas A&M University
Kingsville07.2027
Skills
- Core Banking Systems
- Loan Origination Platforms
- ITM Technology
- Microsoft Office Suite
- Member relationship building
- Professionalism and etiquette
- Performance tracking
- Strong interpersonal skills
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Multitasking
- Reliability
Interests
CORE COMPETENCIES
- Banking & Financial Services
- Consumer Loan Processing & Funding
- Regulatory Compliance (NCUA, State & Federal)
- Interactive Teller Machine (ITM) Operations
- Customer Service Excellence
- Problem Solving & Critical Thinking
- Communication & Interpersonal Skills
- Time Management & Quality Assurance
Timeline
ITM Specialist
Credit Human FCU
02.2025 - Current
Funding Specialist
Credit Human FCU
11.2022 - 09.2024
Account Service Representative Specialist
Credit Human FCU
05.2021
Bachelor of Arts - International Business Management
Texas A&M University