Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

David Ratovich

Spring Hill,FL

Summary

Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Program Manager

Vendavo
10.2023 - 03.2024
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Implemented risk management strategies to mitigate potential barriers to project success.
  • Optimized resource allocation, effectively balancing priorities and managing competing demands.
  • Increased customer satisfaction through effective communication of program goals and expectations.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in Pricing Software and enforced participation in exercises focused on developing key skills.

Senior Project Manager

Uptima
10.2021 - 10.2023
  • Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs for Salesforce and DocuSign Implementation.
  • Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
  • Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
  • Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
  • Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
  • Mentored junior project managers and team members to enhance their skills and career growth.
  • Implemented change management processes to accommodate evolving project requirements while minimizing disruptions.
  • Collaborated with business analysts to gather requirements, ensuring projects met client needs and expectations.
  • Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
  • Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
  • Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
  • Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight.
  • Delivered high-quality results by fostering a culture of accountability among team members and setting clear performance expectations.
  • Ensured compliance with industry regulations by staying current on changes in legislation or guidelines relevant to projects'' scopes.
  • Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
  • Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
  • Championed innovative approaches when faced with complex problems or opportunities requiring non-traditional thinking.
  • Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
  • Monitored project progress, identified risks and implemented corrective measures to acquire success.
  • Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
  • Maintained schedules to meet key milestones at every project phase.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
  • Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.

Senior Project Manager

MTX
06.2020 - 10.2021
  • Led end-to-end delivery of Salesforce.com projects
  • Managed discovery phase and full SDLC for diverse projects
  • Successfully collaborated with cross-functional teams and external resources
  • Developed, executed, and revised project work plans
  • Led proposal development, estimation, and statement of work creation
  • Cultivated strong relationships with customers and stakeholders
  • Identified and mitigated project risks, ensuring project delivery excellence
  • Review Salesforce configurations and customizations to ensure they meet quality standards and adhere to best practices
  • Coordinate user acceptance testing (UAT) sessions with stakeholders to validate system functionality and gather feedback for refinement
  • Manage change requests effectively, evaluating their impact on project scope, schedule, and budget before obtaining approvals.
  • Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
  • Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
  • Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
  • Maintained schedules to meet key milestones at every project phase.
  • Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Facilitated workshops to collect project requirements and user feedback.
  • Reported regularly to managers on project budget, progress and technical problems.

Senior Project Manager

Walt Disney World
07.2019 - 06.2020


  • Produced status reports and communicated with stakeholders
  • Led project "stand-ups" and coordinated communication among core team members
  • Created and maintained SharePoint sites for document sharing and communication
  • Review Salesforce configurations and customizations to ensure they meet quality standards and adhere to best practices
  • Coordinate user acceptance testing (UAT) sessions with stakeholders to validate system functionality and gather feedback for refinement.
  • Reduced software development timeframes by identifying bottlenecks and optimizing the development process.
  • Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
  • Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
  • Implemented risk mitigation strategies to minimize potential issues impacting project deadlines or budgets.
  • Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
  • Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
  • Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources as needed to stay within budget constraints.

Infrastructure Project Manager

TTEC
12.2015 - 07.2019
  • Monitored project progress, adjusted schedules, and resolved issues
  • Communicated effectively with team members, stakeholders, and sponsors
  • Managed customer relationships and understood business models
  • Drove business process improvements and maintained client trust
  • Managed budgets and supervised a team of 15+ architects and engineers
  • In charge of all UCCE, UC, CVP Projects that were assigned to me.
  • Enhanced infrastructure efficiency by implementing innovative project management strategies and methodologies.
  • Streamlined project delivery processes for faster completion and increased client satisfaction.
  • Cultivated strong relationships with stakeholders to gather requirements and ensure alignment with project objectives.
  • Managed cross-functional teams, fostering a collaborative environment for optimum performance and results.
  • Facilitated clear communication channels between team members, clients, and stakeholders for seamless collaboration throughout the project lifecycle.
  • Optimized resource utilization by introducing advanced scheduling tools and techniques.
  • Applied critical thinking skills to anticipate potential issues proactively, resulting in fewer disruptions or delays in project timelines.
  • Stayed up to date on latest advances and infrastructure options for Cisco, Avaya, Zoom, Twilio, Calabrio, Verint industry.
  • Controlled costs throughout projects to keep operations in line with budget plans.

Education

Bachelor of Business Administration -

Universidad Latina de Costa Rica
07.2009

Skills

  • Leadership and Management
  • Proficient with project management software Financial Force, Smartsheet, JIRA, Asana
  • Team player
  • Excellent time management skills
  • Conflict management
  • Public speaking
  • Data analytics
  • Strategic Planning
  • Budget Planning and Resource Forecasting as well as maintenance
  • Salesforce, DocuSign, Cisco Implementations
  • Mentoring

Certification

  • Project Management Professional (PMP), 04/01/2025
  • PMI Agile Certified Practitioner (PMI-ACP), 04/01/2025
  • Certified Scrum Master (Skill bridge)

Languages

Spanish
Native or Bilingual
German
Professional Working
Hebrew
Professional Working

Timeline

Program Manager

Vendavo
10.2023 - 03.2024

Senior Project Manager

Uptima
10.2021 - 10.2023

Senior Project Manager

MTX
06.2020 - 10.2021

Senior Project Manager

Walt Disney World
07.2019 - 06.2020

Infrastructure Project Manager

TTEC
12.2015 - 07.2019

Bachelor of Business Administration -

Universidad Latina de Costa Rica

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