David Ratto
Holtsville
Summary
Proven claims processing professional with expertise in policy compliance and case management. Skilled at resolving customer issues and enhancing satisfaction across multiple states.
Overview
20
20
years of professional experience
Work History
Senior Consultant Level 2 PIP/Medical Payments
Allstate/National General Ins. Co.
Winston-Salem
08.2012 - Current
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Handled claims in WA, OR, NJ, NY, PA and MA. All within state and DOI compliance.
NY Claims Litigation Adjuster
Farmers Insurance
Hicksville
02.2006 - 08.2012
- Evaluated claims for accuracy and compliance with company policies.
- Collaborated with legal teams to prepare for litigation and settlement negotiations.
- Managed case files by documenting details and maintaining organized records.
- Conducted thorough research on laws affecting insurance claims and litigation processes.
- Provided training to junior adjusters on best practices and regulatory requirements.
Education
Bachelor of Arts - Communications Media
St. John's University
Jamaica, New York, NY01-1997
Skills
- Claims processing
- Policy compliance
- Case management
- Data analysis
- Effective communication
- Team collaboration
- Attention to detail
- Flexibility
- Teamwork mindset
- Negotiation
- Data-driven decision making
References
References available upon request.
Timeline
Senior Consultant Level 2 PIP/Medical Payments
Allstate/National General Ins. Co.
08.2012 - Current
NY Claims Litigation Adjuster
Farmers Insurance
02.2006 - 08.2012
Bachelor of Arts - Communications Media
St. John's University