David Raymond
Schertz,Texas
Summary
Motivated team player with proven leadership potential, experienced in maintaining calm and professionalism in fast-paced, high-stress production environments. Possesses a strong ability to quickly and effectively troubleshoot operational issues and implement solutions. Committed to fostering a productive team atmosphere and upholding stringent quality standards through exceptional communication, organizational, and multitasking skills. Experienced with operating and maintaining manufacturing equipment efficiently. Utilizes strong problem-solving skills to ensure smooth production processes. Track record of adhering to safety protocols and improving operational efficiency.
Overview
11
11
years of professional experience
Work History
Manufacturing Operator Tech II
Visionworks
Schertz, TX
12.2023 - Current
- Bazell
- • Monitored and adjusted brix and fluid levels in Bazells to ensure optimal performance.
- • Oversaw cleanliness and organization of bazell area.
- Reclaim
- • Collect blocks from deblocking area to be melted down.
- • Monitored and ensured consistent supply of alloy for uninterrupted auto blocker operations.
- • Oversaw cleanliness and organization of reclaim area to ensure operational efficiency.
- Agility Deblockers
- • Operate and maintain deblocking area while consistently meeting production goals.
- Flex polishers
- • Operate and maintain flex area while consistently meeting production goals.
- Orbit generators.
- • Began training on generators.
SERVICE TECHNICIAN
Smart Care
Universal City, Texas
07.2023 - 10.2023
- Followed safety protocols when performing service and repairs.
- Utilized strong communication skills to efficiently interact with customers and provide technical advice.
- Communicated with management and other team members to provide detailed reports and updates on assignments.
- Identified parts needed for repairs and ordered them as needed.
- Maintained detailed records of service visits and customer requests.
- Used electronic test equipment and hand tools to perform preventative maintenance checks and adjustments.
- Troubleshot and repaired various electronic systems to resolve customer issues.
- Responded promptly to emergency service requests in order to minimize customer downtime.
- Documented machine information and completed repairs for work orders.
PHARMACY TECHNICIAN
CVS Health
Converse, TX
10.2021 - 05.2023
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
- Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times.
- Input patient and prescription information to produce product labels and assist in prescription filling process.
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup.
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.
- Performed administrative duties such as filing documents, answering phones, scheduling appointments, and handling customer inquiries.
- Processed insurance claims and payments for medications.
- Ensured accuracy in data entry into pharmacy computer system while verifying all information prior to dispensing medication.
- Interpreted medical insurance coverage and communicated benefit information to customers.
CUSTOMER SERVICE REPRESENTATIVE
Alorica
Universal City, Texas
03.2021 - 05.2021
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Performed data entry tasks accurately and in a timely manner.
- Adhered to company policies and procedures while providing superior service.
CUSTOMER SERVICE REPRESENTATIVE
Circle K
Universal City, Texas
11.2020 - 01.2021
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Identified opportunities for upselling additional products or services based on customer needs.
CREW MEMBER
McDonald's
Converse, Texas
02.2020 - 08.2020
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Cross-trained in multiple positions within the store as needed.
- Handled customer complaints in a professional and courteous manner.
- Maintained an organized work area to ensure efficient operations.
- Utilized problem-solving skills when resolving conflicts among team members or customers.
- Trained new employees regarding company policies and food preparation procedures.
ORDER SELECTOR
HEB
San Antonio, TX
11.2019 - 02.2020
- As an order selector I work in a fast passed warehouse environment selecting products to ship to the stores
- Requires time management, communication, and teamwork.
- Accurately selected orders from inventory according to customer request, utilizing RF scanner and pallet jack.
- Inspected orders for damages before packing them for shipment; reported any damaged items immediately.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Adhered to company policies regarding product handling and storage procedures.
SOLDIER
U.S. Army
Fort Stewart, GA
11.2016 - 10.2019
- As a Land Combat Electronic Missile System Repairer in the U.S Army, I was in charge of performing sustainment level maintenance on a variety of electronic weapons systems.
- Trained on the use of small arms and crew-served weapons, as well as tactical movement and combat operations.
- Participated in a variety of joint service training exercises to enhance teamwork and combat readiness.
- Provided timely reports to senior officers regarding mission progress and objectives.
- Inspected combat equipment for proper functionality prior to deployment.
- Inspected military tools and equipment and scheduled needed repairs to protect soldier safety.
- Tested and repaired electronic equipment to keep assets fully operational.
CREW MEMBER
McDonald's Converse
Converse, TX
05.2015 - 09.2016
- Worked in a fast paced environment
- Greeted customers
- Operated the cash register
- Prepared food and drinks
- Prepped surfaces
- Made sure the grill/kitchen was clean
- Took out trash and recycling
- Maintained a positive relationship with coworkers
- Provided friendly service
- Operated grill/kitchen area
- Closed the restaurant
Education
Calvary Chapel Christian Academy
San Antonio, TX06.2016
Skills
- Customer service
- Typing
- Interpersonal communication skills
- High attention to detail
- Knowledge of quality control procedures
- Punctual
- Military Experience
- Practical
- Strong sense of teamwork
- Pharmacy technician experience
Timeline
Manufacturing Operator Tech II
Visionworks
12.2023 - Current
SERVICE TECHNICIAN
Smart Care
07.2023 - 10.2023
PHARMACY TECHNICIAN
CVS Health
10.2021 - 05.2023
CUSTOMER SERVICE REPRESENTATIVE
Alorica
03.2021 - 05.2021
CUSTOMER SERVICE REPRESENTATIVE
Circle K
11.2020 - 01.2021
CREW MEMBER
McDonald's
02.2020 - 08.2020
ORDER SELECTOR
HEB
11.2019 - 02.2020
SOLDIER
U.S. Army
11.2016 - 10.2019
CREW MEMBER
McDonald's Converse
05.2015 - 09.2016
Calvary Chapel Christian Academy