David Rayo
Garden Grove,CA
Summary
Dynamic leader with proven expertise in operations management and staff development, honed at Buffalo Wild Wings and Woody's Wharf. Excelled in enhancing customer satisfaction and driving sales growth through innovative marketing and service excellence. Skilled in food safety and sanitation, with a talent for motivating teams to exceed performance targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Buffalo Wild Wings
06.2023 - 01.2025
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Kitchen Manager
Buffalo Wild Wings
02.2020 - 01.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Chef
Woody's Wharf
04.2017 - 03.2020
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
Education
High School Diploma -
Garden Grove High School
Garden Grove, CA06-2011
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Food safety and sanitation
- Employee scheduling
- Customer service management
Accomplishments
- Achieved a low Food and Bar AVT by organizing the Inventory list and counting with accuracy and efficiency.
- Documented and resolved Team Member conflicts which led to better team bonding and team work.
- Increased team productivity by implementing key process improvements.
Certification
Food Handlers Card
Servsafe Manager Cerification
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Assistant General Manager
Buffalo Wild Wings
06.2023 - 01.2025
Kitchen Manager
Buffalo Wild Wings
02.2020 - 01.2023
Chef
Woody's Wharf
04.2017 - 03.2020
Food Handlers Card
Servsafe Manager Cerification
High School Diploma -
Garden Grove High School
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