David Redd
Client Service/Office Manager/Facility Administrator
Chicago,IL
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Client Service Manager
Arthur J. Gallagher
Rolling Meadows, IL
07.2023 - Current
- Take a leadership role renewal in the process to ensure the best possible solutions are delivered to clients in high quality and timely manner
- Secure existing business and drive the safe of additional services and lines of coverage
- Nurture relationships with your buyer in the client organization as well as with the day-to-day client representatives
- Guide your team members in addressing a client's risk management needs through consultative conversations
- Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development
- Conduct periodic audits to ensure compliance standards and service levels are met
- Maintain accurate client and policy data and documents within the Gallagher systems
- Renewal Bond for the Carrier , Surety and Principal
- Invoice In SurePath and Epic system
- Underwriter approval for all request form.
Workplace Experience Coordinator
CBRE
Chicago, IL
01.2022 - 07.2023
- Developed and managed client relationships to ensure satisfaction with services provided
- Provided timely responses to customer inquiries and requests for service
- Monitored customer accounts to identify any potential issues or areas of improvement
- Coordinated with internal teams to develop strategies for addressing customer needs in a timely manner
- Maintained accurate records of customer interactions and transactions
- Resolved escalated customer complaints in a professional manner
- Facilitated training sessions for new staff members on the company's policies and procedures related to client service management
- Generated monthly performance reviews that highlighted successes, challenges, and areas of improvement within the department
- Revised department schedules to maximize coverage during peak hours.
Production Administrator/Facilities Coordinator
Willis Towers Watson
Chicago, IL
03.2014 - 12.2021
- Monitored and maintained the facility's HVAC system, ensuring optimal temperature and humidity levels
- Coordinated maintenance activities with outside vendors to ensure timely completion of projects
- Conducted regular inspections of building systems, such as plumbing and electrical wiring, to identify potential problems before they arise
- Process live checks, send to the appropriate lockbox
- Verify and send policies to the Clients for renewal on the appropriate update
- Managed all facility-related invoices and vendor contracts
- Assisted with relocations and remodeling projects, including ordering furniture and supplies
- Responded to emergency situations within the building, such as fires or flooding, by coordinating clean up efforts with appropriate personnel
- Organized monthly meetings with staff members responsible for maintaining facilities in order to discuss any issues or concerns related to operations.
Mail Clerk
William Blair
Chicago, IL
01.2001 - 03.2014
- Sorted and distributed incoming mail according to predetermined routing procedures
- Maintained records of all incoming and outgoing mail packages
- Assisted with inventory control of postage supplies such as stamps, envelopes, labels
- Responded to inquiries from internal staff regarding mailroom services and procedures
- Performed data entry tasks associated with the maintenance of mailing lists, address databases and other relevant information
- Monitored stock levels of materials used in the daily operation of the mailroom
- Resolved any discrepancies between actual shipments and expected deliveries
- Tracked parcels using online tracking systems provided by couriers or freight companies
- Operated mail processing equipment and manually sorted mail
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
Production Assistant
Chicago Title & Trust
Chicago, IL
01.1998 - 01.2000
- Maintained communication between production staff and crew members
- Assist all employees in division 1 & 2 production
- Responsible for paying taxes, redemption estimates, pricing blue prints and condo decks at City Hall for Title Examiners and Escrow Officer
- Conducted research relevant to upcoming projects
- Troubleshot issues that arose during productions with quick solutions
- Prepared sets by transporting equipment and supplies to location and positioning people and props
- Searched reference materials to find answers to client questions
- Analyzed and troubleshot problems with audio-visual or digital photo equipment
- Delivered client-focused special services for corporate clients or programs for special groups
- Classified digital assets according to standard systems and instuctions.
Education
High School Diploma -
Chicago Vocational High School
06.1987
Devry Institute University
Skills
- Microsoft Excel , word , PowerPoint,
- Outlook, Internet , Epic , SurePath ,Service
- Hub , Client Relations Special Request,
- Proficiency in Micro Office
Certification
Property and Casualty License
Notary Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Client Service Manager
Arthur J. Gallagher
07.2023 - Current
Workplace Experience Coordinator
CBRE
01.2022 - 07.2023
Production Administrator/Facilities Coordinator
Willis Towers Watson
03.2014 - 12.2021
Mail Clerk
William Blair
01.2001 - 03.2014
Production Assistant
Chicago Title & Trust
01.1998 - 01.2000
High School Diploma -
Chicago Vocational High School
Devry Institute University
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