David Reed
Sanford
Summary
Dynamic professional with extensive experience in training and loss prevention, recognized as Regional Manager of the Year at BELK. Proven leadership in developing effective training programs and enhancing operational efficiency. Skilled in loss prevention strategies and customer service, with a strong commitment to achieving results and fostering team motivation.
Overview
41
41
years of professional experience
Work History
Trainer/Technical Writer
Cyber Training Technologies
Orlando
06.2019 - Current
- Documented all training activities including attendance records, feedback forms, surveys.
- Designed and developed training materials for new equipment for the US Army.
- Resolved any issues raised by participants during the training session in a timely manner.
- Recommended changes or improvements in existing training processes as needed.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Selected and assigned instructors to conduct training.
- Assessed training needs through surveys, interviews with employees or focus groups.
Regional Loss Prevention Manager
BELK
Macon Region, Gulf Coast Region, SFL Region
01.1998 - 07.2020
- Internal and External Investigations, Camera Installations, Operations, Receiving and Safety Operations.
- Investigated customer complaints related to shoplifting or other forms of theft and fraudulent activities in the region.
- Performed random site visits at stores to verify compliance with company policies and procedures.
- Analyzed data from various sources to identify trends in losses or suspicious activities.
- Reviewed internal processes related to inventory management and cash handling, to ensure accuracy and efficiency.
- Created and maintained accurate records of all investigations conducted in the region.
- Ensured that all equipment used for surveillance was properly installed, calibrated, and functioning correctly.
Assistant Store Manager
WINN DIXIE
01.1985 - 01.1998
- Assisted the Store Manager daily procedures.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Maintained a safe working environment by enforcing safety regulations.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Squad Leader
UNITED STATES MARINE CORPS
India Company 3rd Bat, 9th Marines
01.1989 - 01.1993
- Determined appropriate courses of action in response to changing battlefield conditions.
- Conducted pre-combat checks and inspections of personnel equipment prior to mission execution.
- Maintained communication with higher headquarters throughout mission duration.
- Evaluated unit readiness based on established criteria and standards.
- Advised commander on tactical situations encountered during missions.
- Maintained accountability of personnel, equipment, and supplies during deployments.
- Assessed performance of individual Marines within the Mortar platoon.
- Used active listening and effective communication to alleviate issues between personnel members.
Education
High school diploma -
Skills
- High School Graduate 1987 Seminole High School
- Wicklander and Zulwalski
- Marine Corps Training Courses
- Certified Interviewer
- Phone Interviewer Certified
- Good Conduct Medal / United States Marine Corps
- Letters of Appreciation / United States Marine Corps
- Regional Manger of the Year 3 times / Belk
- Lowest Shortage Region Company Wide 3 times / Belk
- Retail Management
- Store management experience
- Loss Prevention
- Security
- Leadership Experience
- Sales Experience
- Merchandising
- Budgeting
- Planograms
- Assistant Manager Experience
- CCTV
- Cash Handling
- Human Resources
- Profit & Loss
- Recruiting
- Hospitality management
- Management
- Customer service
Military Service
- Branch: United States Marine Corps
- Rank: E-4
Timeline
Trainer/Technical Writer
Cyber Training Technologies
06.2019 - Current
Regional Loss Prevention Manager
BELK
01.1998 - 07.2020
Squad Leader
UNITED STATES MARINE CORPS
01.1989 - 01.1993
Assistant Store Manager
WINN DIXIE
01.1985 - 01.1998
High school diploma -
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