David Reis
Canaan
Summary
Dynamic General Manager with a proven track record at Gomez Family McDonald's, excelling in operations management and team building. Successfully enhanced customer satisfaction through effective problem resolution and staff training. Skilled in inventory control and payroll management, fostering a motivated workforce while optimizing labor costs. Responsible for all cash control.
Overview
13
13
years of professional experience
Work History
General Manager
Gomez Family Mcdonalds
10.2023 - 04.2025
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
General Manager
Rodriguez Family Mcdonalds
03.2012 - 10.2023
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Education
Psychology
Westfield State University
Westfield, MA06-1995
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Administrative skills
Timeline
General Manager
Gomez Family Mcdonalds
10.2023 - 04.2025
General Manager
Rodriguez Family Mcdonalds
03.2012 - 10.2023
Psychology
Westfield State University
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