DAVID REYES
INGLEWOOD,CA
Summary
Motivated and tech-savvy support professional transitioning into IT with hands-on experience building PCs, troubleshooting Windows and macOS issues, installing software, and organizing digital systems. Strong background in workflow coordination, data management, and customer support developed through high-volume retail and logistics roles. Known for problem-solving, clear communication, and staying calm under pressure. Eager to grow in an IT Support or Help Desk role.
Overview
9
9
years of professional experience
Work History
Crew Member
Trader Joe’s
02.2022 - Current
- - Supported daily operations involving inventory systems, stock rotation, and workflow coordination.
- - Ensured accurate documentation and labeling.
- - Assisted customers with product issues, applying clear problem-solving.
- - Maintained safe, organized work areas under fast-paced conditions.
Technical & Digital Operations (Freelance)
01.2018 - Current
- - Built and maintained PCs used for digital production, including component selection and installation.
- - Troubleshot Windows and macOS issues such as startup errors, performance slowdowns, and app failures.
- - Managed large digital files using structured folder systems, backups, and external SSD workflows.
- - Installed software, configured settings, and optimized devices for smooth performance.
- - Maintained and troubleshot cameras, lighting, and equipment.
Warehouse Agent
Mercury Air Cargo
11.2021 - 02.2022
- - Verified shipment details and documentation for accuracy.
- - Coordinated logistics and handled warehouse equipment.
- - Ensured safety and efficiency in all tasks.
Barista
Starbucks & Blue Butterfly Coffee
01.2019 - 01.2020
- - Operated POS systems and inventory tracking.
- - Maintained equipment and supported customer operations.
- - Kept work areas clean and efficient.
Shift Leader / Trainer
Salt & Straw
07.2016 - 10.2019
- - Trained staff on procedures and operational systems.
- - Managed cash handling and documentation.
- - Delivered consistent customer service and issue resolution.
Education
High School Diploma -
Skills
- Hardware: PC building, component installation, drive replacement, peripherals setup
- Operating Systems: Windows 10/11, macOS (troubleshooting, updates, resets)
- Software: System installs, app configuration, Adobe Creative Suite (asset management), productivity tools
- Networking: Basic router/modem setup, Wi-Fi troubleshooting
- Technical Support: Device diagnostics, error resolution, customer assistance
- Data Management: File organization, backups, external drive management, cloud storage
- General IT: Ticket-style problem solving, documentation, workflow accuracy
- Customer service
ADDITIONAL INFO
- - Actively learning IT support fundamentals
- - Open to entry-level IT, Help Desk, Desktop Support, and Tech Ops roles
Languages
Spanish
Timeline
Crew Member - Trader Joe’s
02.2022 - Current
Warehouse Agent - Mercury Air Cargo
11.2021 - 02.2022
Barista - Starbucks & Blue Butterfly Coffee
01.2019 - 01.2020
- Technical & Digital Operations (Freelance)
01.2018 - Current
Shift Leader / Trainer - Salt & Straw
07.2016 - 10.2019
Penn Foster - High School Diploma,