Excel
David Reyna
West Monroe,LA
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Independent Contractor
Self
West Monroe , LA
05.2022 - Current
- Collaborated closely with clients to better understand entire project scope.
- Managed day-to-day operations of consulting business, which required such tasks as installing and maintaining structures.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Bilingual Customer Service Representative
Louisiana Dept Of Health - Outreach Programs
West Monroe , LA
03.2021 - 05.2022
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Responded to customer calls and emails to answer questions about products and services.
- Developed training materials for Spanish-speaking customer service representatives.
Color Manager
Triton Inc
West Monroe , LA
08.2019 - 07.2021
- Accomplished multiple tasks within established timeframes to keep up with color and plastic use.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Monitored and analyzed color and plastic use to identify areas of improvement and make necessary adjustments.
Zookeeper
Louisiana Purchase Gardens And Zoo
Monroe , LA
08.2016 - 05.2019
- Followed pet care instructions for dietary needs and medication regimens.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Educated visitors and staff on proper animal care and handling.
Education
Bachelor of Arts - History And Spanish
08.2008 - 05.2012
Skills
Project Management
Software
Word
Jupyter Notebooks
Navy
Honorable Discharge from U.S. Navy. E-3 Aviation Air Frame Maintenance School Pensacola, Fl
Timeline
Independent Contractor - Self
05.2022 - Current
Bilingual Customer Service Representative - Louisiana Dept Of Health - Outreach Programs
03.2021 - 05.2022
Color Manager - Triton Inc
08.2019 - 07.2021
Zookeeper - Louisiana Purchase Gardens And Zoo
08.2016 - 05.2019
University of Louisiana At Monroe - Bachelor of Arts, History And Spanish
08.2008 - 05.2012