Summary
Overview
Work History
Education
Skills
Timeline
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DAVID RICARDO PÉREZ

Austin,TX

Summary

I am a very dedicated and dependable professional with over 3 years of customer service experience, including in the vehicle rental industry. With strong listening skills, clear communication, and a calm, patient approach to resolving customer needs. I am bilingual in English and Spanish, with a strong attention to detail and a commitment to doing tasks thoroughly and correctly. I am very proactive in finding solutions when challenges arise keeping my focus on providing reliable and honest service to the public.

Overview

10
10
years of professional experience

Work History

Manager Assistance

Bandago van rental
Austin, TX
06.2022 - Current
  • Keeping vehicles up to date with maintenance, client service when releasing keys.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Intern Software Developer

Whole foods
Austin, TX
05.2018 - 08.2018
  • Multitasking, website developing, translate client request into code language
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Sorted and organized files, spreadsheets, and reports.
  • Analyzed problems and worked with teams to develop solutions.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Conducted code reviews to ensure adherence to coding standards and best practices.

Warehouse Associate

Amazon
Austin, TX
05.2017 - 11.2017
  • Multitasking, getting orders ready for customers
  • Conducted quality checks on incoming and outgoing shipments to ensure accuracy
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Children Supervisor

YMCA
Austin, TX
04.2016 - 10.2016
  • Supervised daily activities of children, ensuring safety and engagement in age-appropriate programming.
  • Developed and implemented creative learning activities to enhance children's social and cognitive skills.
  • Coordinated events and outings, enhancing children's experiences through structured group participation.
  • Maintained a safe, clean environment by adhering to health and safety regulations for children's wellbeing.
  • Enhanced children''s learning experience by implementing creative and innovative activities in the curriculum.
  • Maintained a safe and nurturing environment for children, emphasizing social-emotional growth through age-appropriate activities.

Administrative Assistant Intern

Austin Energy
Austin, TX
06.2015 - 08.2015
  • Employee data updating, inventory keeping, multitasking
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Associate of Arts - social work

Austin Community College
Austin, TX
05.2025

Business Administration

The University Of Texas Rio Grande Valley
Edinburg, TX

Anderson High School
Austin, TX
05.2018

Skills

  • Language - English (Read, write, speak) and Spanish (Read, write, speak)
  • Communication - Great at communicating with people, understanding and making people feel understood
  • Great at following instructions and asking questions
  • Computer - Basic Word and Basic PowerPoint and keyboarding experience, can adapt fast to new software and can work with hardware assembling as well
  • Trading Skills - Forex trading weekly, Stock market investing, market technical analysis and Index trading

Timeline

Manager Assistance

Bandago van rental
06.2022 - Current

Intern Software Developer

Whole foods
05.2018 - 08.2018

Warehouse Associate

Amazon
05.2017 - 11.2017

Children Supervisor

YMCA
04.2016 - 10.2016

Administrative Assistant Intern

Austin Energy
06.2015 - 08.2015

Associate of Arts - social work

Austin Community College

Business Administration

The University Of Texas Rio Grande Valley

Anderson High School

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