David Richardson
De Pere,WI
Summary
Regardless of job or career, from production to customer service, I know that creating a good work environment with coworkers is crucial for any team. being a team player and solving any issues immediately and efficiently while also being able to put my best foot forward and being able to work independently is also a good habit to have. My best qualities are my attitude, energy and work ethic overall. I've come to realize that with everything others might be dealing with having a strong EQ is just, if not more important, than IQ. The best thing overall is to build leadership amongst my piers and coworkers by being an example. these are purely just my thoughts and ideals based on where ife has taken me and I intend to continue my journey of growth moving forward.
Overview
9
9
years of professional experience
Work History
Fiber Optic Splicer
Quanta Telecommunication Services
07.2022 - 05.2024
- Upheld high standards of craftsmanship while working under challenging conditions, including inclement weather or confined spaces.
- Assisted in the training of new technicians, imparting knowledge of industry best practices and safety protocols.
- Achieved optimal network performance by splicing fiber optic cables with precision and speed.
- Improved service quality by regularly inspecting and maintaining fiber optic equipment and tools.
- Collaborated with project managers to ensure timely completion of large-scale fiber optic installation projects.
- Streamlined workflow processes by creating comprehensive job plans for each splicing assignment.
- Maintained positive working relationships with clients, ensuring open communication channels and addressing concerns promptly.
- Performed repairs on severed fiber cables to restore to complete functionality.
- Tested fiber optic cables and documented results.
- Worked at heights of up to 30 feet and frequently lifted up to 80 pounds.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
Server; Service Leader
Perkins Family Restaurant & Bakery
04.2015 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
- Collaborated with other departments to resolve complex client issues quickly and effectively.
- Spearheaded initiatives aimed at enhancing the overall customer experience, resulting in positive feedback from clients and increased brand loyalty.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Contributed to increased sales revenue by identifying upselling opportunities during client interactions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Club DJ
Blu Sapphires Gentleman's Club
04.2021 - Current
- Curated unique playlists designed specifically to enhance the theme or vibe of each event attended.
- Expanded client base through effective networking and positive word-of-mouth referrals.
- Received consistent positive feedback from clients, resulting in a high rate of repeat business and referrals.
- Assisted venue staff in troubleshooting technical issues that arose during events, minimizing disruptions to guests'' experiences.
- Managed sound levels effectively during performances, balancing volumes for an enjoyable auditory experience.
- Maintained a comprehensive music library, ensuring access to diverse tracks for varied audiences.
- Enhanced event atmosphere by selecting and mixing diverse music genres tailored to the audience''s preferences.
- Fostered lasting relationships with clients by providing exceptional customer service before, during, and after events.
- Improved club reputation by consistently delivering high-quality, engaging DJ performances.
- Elevated guest experience with expert reading of the crowd''s mood, adjusting playlists accordingly.
- Maximized guest satisfaction with professional interactions and timely response to song requests.
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- Played songs fitting station's format and monitored each song's length to avoid dead air.
- Adjusted music plans based on crowd preferences and mood.
- Ran visual effects to supplement audio equipment output.
Plastic Welder
United Plastic Fabricating
04.2017 - 03.2019
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
- Inspected welds and checked critical measurements to meet specifications.
- Prepared welding equipment to perform advanced welding work.
- Utilized blueprints and diagrams to compare finished products against design specifications.
- Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
- Reduced workplace accidents through strict compliance with safety regulations and guidelines.
- Increased production efficiency with expert time management skills and adherence to project deadlines.
- Delivered high-quality customer service as a reliable and skilled welder, contributing to positive company reputation and repeat business.
- Assisted in blueprint reading and interpretation for accurate alignment of parts during assembly process.
- Optimized material usage by accurately measuring and cutting required components prior to welding.
- Collaborated with team members for seamless project execution, improving overall productivity.
- Chipped off excess weld, slag, and spatter using hand tools.
- Salvaged and rebuilt parts to achieve cost savings and reduce waste.
- Developed customized welding techniques for unique materials, optimizing fabrication processes.
- Conducted thorough inspections of welds to ensure adherence to industry standards and codes.
- Strengthened client relationships by delivering consistent, high-quality workmanship on all projects.
- Mentored junior welders, sharing knowledge to enhance their skill sets and career development.
- Proactively addressed potential hazards or equipment malfunctions before they escalated into serious problems.
- Trained and supervised junior welders to use proper techniques, apply best practices and comply with quality standards.
- Developed welding processes to improve coherence, accuracy and precision of welds.
- Contributed to cost savings initiatives by identifying opportunities for process improvements within the company''s fabrication operations.
- Maintained safety by wearing protective equipment, staying alert and following procedures.
- Bolted, clamped and tack-welded parts to secure components prior to welding.
- Prepared for assembly by positioning, aligning and securing parts using tools such as jigs and vises.
- Avoided warping, shrinkage, and distortion by carefully controlling welding processes.
- Inspected pieces for defects, measured, and checked with straightedges or templates for compliance with specifications.
- Inspected parts and components for defects in soldering process.
- Replaced faulty parts and components in soldering process.
Education
High School Diploma -
Dutch Fork High School
11.2009
Skills
- Quick Thinking
- Adaptable and Flexible
- Warm and Friendly
- High Energy and Stamina
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Memory retention
- Relationship Management
- Team Player
- Reliable and Responsible
Hiking; Longboarding; gym; reading; drawing; personal development
I enjoy the outdoors and being in nature, helping me to relieve stress and gain clarity. I enjoy longboarding because its freeing and helps me keep a sharp eye and keeping me physically fit; which leads to my gym time; typically I enjoy going 3-4 times a week to make sure my body and mind stay active and strong for peak performance; leading into reading and personal development, both go hand in hand because books tend to point out certain traits, habits or mindsets that I can reflect ion to grow my mental, emotional and spiritual capacity which in turn will lead to a better version of myself everyday; and finally drawing allows for creativity and enjoyment. I have always had a pen or pencil in my hand as a kid and even if I don't become world known, I still take pleasure in being able to make a masterpiece from a blank canvas.
Timeline
Fiber Optic Splicer
Quanta Telecommunication Services
07.2022 - 05.2024
Club DJ
Blu Sapphires Gentleman's Club
04.2021 - Current
Plastic Welder
United Plastic Fabricating
04.2017 - 03.2019
Server; Service Leader
Perkins Family Restaurant & Bakery
04.2015 - Current
High School Diploma -
Dutch Fork High School
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