Summary
Overview
Work History
Education
Skills
Education
Timeline
Generic

David Richardson

McDonough,GA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience

Work History

Customer Service Representative Team Lead

Foundever
02.2024 - 06.2025
  • Managed customer accounts and updated information accurately.
  • Utilized CRM software to track customer interactions and feedback.
  • Collaborated with team members to improve service delivery processes.
  • Educated customers on product features and usage effectively.
  • Handled high-volume calls while maintaining professionalism and composure.
  • Trained new employees on customer service protocols and best practices.
  • Escalated complex issues to management for timely resolution.
  • Answered customer inquiries and provided accurate information regarding products and services.

Licensed Health Insurance Agent

USAA
02.2019 - 01.2024
  • Answered inbound calls from existing and prospective policyholders, addressing inquiries effectively.
  • Educated clients on benefits of diverse health insurance options, aligning them with suitable plans.
  • Conducted needs analysis to gather information for tailored health insurance product recommendations.
  • Guided clients in understanding complex insurance policies, promoting informed coverage decisions.
  • Maintained current knowledge of industry trends and regulations, ensuring accurate client advice.
  • Enhanced client satisfaction by promptly resolving insurance needs with personalized solutions.
  • Shared best practices on sales techniques and customer service skills to support team success.

Marketing Manager

Universal Retail Solutions
04.2017 - 02.2019
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
  • Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
  • Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
  • Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.

Customer Service Manager

Honzonala Auto
04.2014 - 01.2017
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Content Marketing Specialist

Premier integrated consulting
01.2012 - 04.2014
  • Designed and implemented content marketing strategies utilizing social media to elevate traffic and conversions.
  • Crafted compelling content for social media, email marketing, and the company's blog.
  • Developed targeted content strategies for an array of client projects to maximize engagement.
  • Monitored digital marketing trends and adapted strategies accordingly for enhanced results.
  • Performed marketing communications-related research and continuously enhanced company's digital presence.
  • Managed a team of sales representatives, providing guidance and support to achieve individual and team goals.
  • Drove client retention rates by nurturing long-term relationships and developing tailored solutions for individual needs.
  • Conducted regular performance reviews with direct reports to identify areas for improvement and provide ongoing feedback for growth.

Education

BA - Communication

Wayne County Community College
01.2003

High School Diploma -

Cody High School

Skills

  • Platform expertise
  • Content creation and analytics
  • Communication skills
  • Creative problem-solving
  • Project management
  • Sales strategies
  • Personal training and mentoring
  • Fabrication and manufacturing techniques
  • Mechanical experience
  • Plasma cutting proficiency

Education

other

Timeline

Customer Service Representative Team Lead

Foundever
02.2024 - 06.2025

Licensed Health Insurance Agent

USAA
02.2019 - 01.2024

Marketing Manager

Universal Retail Solutions
04.2017 - 02.2019

Customer Service Manager

Honzonala Auto
04.2014 - 01.2017

Content Marketing Specialist

Premier integrated consulting
01.2012 - 04.2014

BA - Communication

Wayne County Community College

High School Diploma -

Cody High School

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