Summary
Overview
Work History
Education
Skills
Timeline
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David Richmond

David Richmond

Williamston,NC

Summary

Dynamic leader and communicator with a proven track record at ECU Health Medical Center, enhancing patient and family experiences during critical times. Excelled in roles requiring exceptional verbal communication and leadership, driving team efficiency and customer satisfaction. Skilled in sales, marketing, and computer proficiency, adept at creating impactful connections and delivering results. . To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. . Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

29
29
years of professional experience

Work History

Supervisor of Experience

ECU Health Medical Center
11.2015 - Current
  • Supervises Experience Greeter Team in Main Lobby, ASU, and Children's Hospital.
  • Responsible for Care ai Visitor Management System
  • Helping with Implementation Of Verkada. New Visitor Management System to Medical Center and Community Hospitals in ECU Health System.
  • Responsible for Ordering Supplies in Experience Department.
  • Responsible for scheduling Experience Greeters by using Flexwork.
  • Keeps up with Analytics with Visitor Management System.
  • Served on Connector Team During Covid-19 providing families with access to their loved ones when hospital was shut down. Used Facetime and Zoom. Used Care Agility on Ipad in 2021.
  • Work in different areas of hospital serving families and patients wherever needed.
  • Wayfinding and giving directions to patients and their families.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled visitor complaints, resolved issues and adjusted policies to meet changing needs.
  • Set overall vision and provided team leadership.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved visitor satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Educated staff on organizational mission and goals to help employees achieve success.

Owner

Richmond And Co. Productions
09.1995 - Current
  • Event Planning
  • Mobile DJ Services
  • Voice Over Talent
  • Emcee/Host of Events
  • Developing Podcasts
  • Host of Sports Objective Podcast. Created show about ECU Sports in March of 2018.
  • Co-Host and Producer of Talkin' Racing with Mike Ray. local show that promotes short track racing and NASCAR.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed day-to-day business operations.

On-Air Personality

Durlyn Broadcasting
04.2011 - 12.2021
  • Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.
  • Built broadcast storylines to interest listeners and grow station audience.
  • Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings and other items of interest.
  • Informed audience about local events, general PSAs and music titles and artists.
  • Recorded ads and commercials for over 20 local businesses, edited cuts and aired results on strict schedules.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Facilitated live coverage of special events, promotions, and sports matches
  • Attended promotional events to create station awareness and build listener reach
  • Produced creative radio segments focused on music, current events and lifestyle topics
  • Engaged listeners through social media platforms to increase station visibility

Announcer for Southern National Motorsports Park

Southern National Motorsports Park
03.2018 - 09.2020
    • Voice of Southern National Motor Sports Park
    • Announced Races and Commercials
    • Helped with Announcing Promotions
    • Interviews in Victory Lane

Education

Bachelor of Science - Political Science

East Carolina University
Greenville, NC
07.1995

Skills

  • Budgeting
  • Verbal and written communication
  • Leadership
  • Training & Development
  • Computer proficiency
  • Exceptional communication
  • Public speaking expertise
  • Technical equipment knowledge

Timeline

Announcer for Southern National Motorsports Park

Southern National Motorsports Park
03.2018 - 09.2020

Supervisor of Experience

ECU Health Medical Center
11.2015 - Current

On-Air Personality

Durlyn Broadcasting
04.2011 - 12.2021

Owner

Richmond And Co. Productions
09.1995 - Current

Bachelor of Science - Political Science

East Carolina University
David Richmond