David Riggio

Supervisor

Comcast

01.2013 - Current

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.
Evaluated employee performance and coached and trained to improve weak areas.
Achieved results by working with staff to meet established targets.
Maintained compliance with company policies, objectives, and communication goals.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Conducted routine inspections to check quality and compliance with established specifications.
Solicited customer feedback to identify and improve on areas of weakness.
Conducted regular reviews of operations and identified areas for improvement.
Evaluated staff performance and provided coaching to address inefficiencies.
Gathered, organized and input information into digital database.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Developed effective improvement plans in alignment with goals and specifications.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Educated staff on organizational mission and goals to help employees achieve success.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.