David Riggio
Howell,MI
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
16
16
years of professional experience
Work History
Supervisor
Comcast
41112 Concept Dr Plymouth, Mi 48170
01.2013 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted routine inspections to check quality and compliance with established specifications.
- Solicited customer feedback to identify and improve on areas of weakness.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Installer/Service Technician
Comcast
41112 Concept Dr Plymouth, Mi 48170
04.2007 - 05.2013
- Diagnosed and troubleshot problems, repairing, and restoring cable distributions systems
- Installed new equipment and explained operation and routine protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Worked with diverse types of weather and ground conditions.
Education
No Degree - Business Management
Oakland Community College
Bloomfield Hills, MI06.2027
Skills
- Strong communication skills and focus to drive results
- Adaptable to change and shifting priorities
- Creativity to help refine processes
- High energy to keep motivation
- Analytical Thinking
- Adaptable and Flexible
- OSHA Requirements
- Performance Tracking and Evaluations
- Motivating Performers
- Staff Development
- Process Improvement
- Strategic Planning
Accomplishments
- PDM award recipient
- Supervised team of 16 staff members.
- Used Microsoft Excel to develop attendance spreadsheets.
- Used Microsoft Excel to compare multiple metrics to help improve employee efficiency
- Resolved product issue through field testing.
- Collaborate with multiple departments daily to optimize workforce routing and efficiency.
Timeline
Supervisor
Comcast
01.2013 - Current
Installer/Service Technician
Comcast
04.2007 - 05.2013
No Degree - Business Management
Oakland Community College