David Rigodon
Brandon,FL
Summary
Security professional with significant experience overseeing site operations and ensuring safety protocols are followed. Known for effective team collaboration, adaptability, and achieving results under pressure. Skilled in risk assessment, incident response, and conflict resolution. Reliable, organized, and attuned to dynamic security needs.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Captain/Security Supervisor
Frontrunner Protective Services
04.2024 - Current
- Demonstrated exceptional decision-making abilities during high-pressure situations, maintaining a calm demeanor and focusing on passenger safety.
- Served as a reliable and dependable team member, consistently completing assigned tasks and supporting fellow crew members as needed.
- Identified and analyzed training needs of security officers, supervisors, and other relevant staff, considering both current and future security challenges.
- Managed and motivated 30+ employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Accomplished multiple tasks within established timeframes.
Security Guard
Dumbarton Security Services
07.2022 - 10.2023
- Maintained a safe environment for a staff over 20 employees and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Security Supervisor
Marina Towers Condo Association
07.2019 - 04.2022
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Collaborated with management to develop security policies and procedures.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Reduced incidents of theft and vandalism by over 30% by closely monitoring surveillance systems and coordinating with law enforcement.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
Security Supervisor and Lead Front Desk Associate
360 Condominiums
06.2017 - 01.2019
- 1 Greeted guests & tenants, while maintaining a positive & professional demeanor.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Managed a team of 15 security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Recorded incident reports with detailed accounts of occurrences.
- Check-in all incoming visitors
- Receive, scan & sort packages for tenants/commercial vendors
- Granted elevator access to authorized guests, vendors & contractors
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
Front Desk Concierge and Security Site Lead
The Viceroy Miami
05.2014 - 06.2017
- Check-in all incoming visitors and vendors
- Maintained detailed daily activity reports
- Sort packages for tenants/commercial vendors
- Provided excellent customer service to vendors & patrons
Security Screener
McRoberts Protective Agency (Port Of Miami & Port Everglades)
10.2011 - 05.2014
- Performed physical searches(hand wand and pat downs) on over 200 passengers entering sterile areas & check-in at Port of Miami and Port Everglades
- Physical bag searches on suspicious baggage as per MTSA protocols
- Monitoring Magno-meter, X-ray images & CCTV
- Checked over 200 passenger tickets and or credentials per day to verify validity of each ticket.
Security Officer
Bryant Security
07.2009 - 10.2011
- Provided excellent customer service to vendors & patrons as Front Desk associate
- Stand watch at various posts, foot patrol, filling in entry logs, deggy checks, etc
- Carry out various different post orders including: entry protocol (screening, pat down etc.)
- Assisting Patrons/hotel staff, Roving security cart and all other post particulars
- Guardhouse, access control, entry logs & CCTV monitoring
- Worked 8 different posts as a flex officer.
Education
High School Diploma -
North Miami Senior High School
North Miami, FL01.2001
Skills
- Screening
- Security management
- Safety and security procedures
- Professionalism
- Team leadership
- Staff management
- Security personnel training
- CCTV monitoring
- Personnel supervision
- Skilled in conflict resolution
- Access control
- Employee relations
Certification
- Florida D Class Security License
- Documentation & Report Writing DEFENCIFY 11/28/2024
- Security Ethics 2-Hr Course DEFENCIFY 11/27/24
Timeline
Captain/Security Supervisor
Frontrunner Protective Services
04.2024 - Current
Security Guard
Dumbarton Security Services
07.2022 - 10.2023
Security Supervisor
Marina Towers Condo Association
07.2019 - 04.2022
Security Supervisor and Lead Front Desk Associate
360 Condominiums
06.2017 - 01.2019
Front Desk Concierge and Security Site Lead
The Viceroy Miami
05.2014 - 06.2017
Security Screener
McRoberts Protective Agency (Port Of Miami & Port Everglades)
10.2011 - 05.2014
Security Officer
Bryant Security
07.2009 - 10.2011
High School Diploma -
North Miami Senior High School
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