David Riley
Aurora,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Hertz Car Rental
Denver, CO
05.2023 - Current
- Monitored fleet inventory to ensure sufficient supply of cars available for rent.
- Processed customer reservations and payments.
- Utilized computer software systems for tracking transactions and updating customer profiles.
- Assisted customers in selecting appropriate car models based on their needs.
- Resolved customer complaints in a timely manner.
Executive Patient Ambassador
National Jewish Health
Denver, CO
04.2022 - 05.2023
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
Medical Office Trainer
HCA Ambulatory Surgery Center Division
Denver, CO
06.2021 - 04.2022
- Coordinated with insurance companies to verify coverage of services rendered.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
Patient Access Team Lead
Medical Center Of Aurora
Aurora, CO
10.2019 - 06.2021
- Responsible for ensuring that appropriate resources are available at all times.
- Developed strategic plans for improving operational performance through effective use of technology.
- Provided leadership and guidance to Patient Access staff.
- Monitored billing processes to ensure accuracy of information entered into system databases.
- Managed patient registration activities including verifying insurance eligibility, collecting co-pays and deductibles and scheduling appointments.
Education
Master of Science - Health Information Technology
University of Denver
Denver, CO12-2034
Bachelor of Science - Health Care Management
Metropolitan State University of Denver
Denver, CO12-2017
Skills
- Data Collection
- Scheduling
- Product Knowledge
- Inbound and Outbound Calling
- Information Security
- Paperwork Processing
- Project management abilities
Timeline
Customer Service Representative
Hertz Car Rental
05.2023 - Current
Executive Patient Ambassador
National Jewish Health
04.2022 - 05.2023
Medical Office Trainer
HCA Ambulatory Surgery Center Division
06.2021 - 04.2022
Patient Access Team Lead
Medical Center Of Aurora
10.2019 - 06.2021
Master of Science - Health Information Technology
University of Denver
Bachelor of Science - Health Care Management
Metropolitan State University of Denver