David Rios
Houston,TX
Summary
Dedicated to delivering exceptional customer service and demonstrating a strong work ethic, with a focus on enhancing productivity and fostering a positive work environment.
Overview
3
3
years of professional experience
Work History
Ops Coordinator
FedEx
Bryan, TX
11.2023 - Current
- Monitored and reported on service, safety, cost, and quality metrics daily; addressed performance issues with Business Contacts and Authorized Officers (BC/AO).
- Reviewed and corrected inaccuracies in reports, collaborating with administrative staff and BC/AOs to ensure accurate data.
- Managed communications with Independent Contractors (ICs), Independent Service Providers (ISPs), and temporary staff, handling load plan changes and integrating them into Vision/VRP systems.
- Analyzed operational metrics to optimize daily planning and performance; addressed customer service complaints and escalated unresolved issues to management.
- Maintained and updated vehicle maintenance records for both company and vendor assets, ensuring compliance with contract and DOT standards.
- Created and managed files for equipment and driver documentation, ensuring accuracy and regulatory compliance.
- Assisted in developing corrective action plans for discrepancies found in Business Control Self Assessment (BCSA) tests.
- Performed driver release audits as assigned.
Package Handler/Switcher
Fedex Ground
07.2022 - Current
- Scanned and loaded packages using handheld scanners and conveyor systems, ensuring accurate routing and timely delivery
- Maintained a clean and organized work area to optimize productivity and safety
- Operated material handling equipment such as Tugger while adhering to all safety protocols
- Collaborated with team members to achieve daily targets/metrics and meet customer expectations
- Efficiently performed trailer switch operations, connecting and disconnecting trailers and putting them on the correct corresponding door, in a safe manner
- Conducted pre-and post-trip inspections of equipment to ensure functionality and adherence to safety standards
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Sales Associate
Tropical Smoothie Cafe
03.2022 - 06.2022
- Safely and promptly delivered food orders to customers, maintaining high levels of accuracy and customer satisfaction
- Managed cash transactions and processed payments efficiently
- Demonstrated exceptional knowledge of the menu and made recommendations to customers
- Maintained cleanliness and organization of workplace and establishment.
Gap associate, Team Leader
Gap INC
04.2021 - 10.2021
- Supervised and trained inexperienced employees, ensuring efficient store operations and exceptional customer service
- Trained and mentored new employees, resulting in improved productivity and customer satisfaction
- Managed inventory, monitored stock levels, and facilitated regular replenishment
- Worked shipment shifts dealing with crates of inventory.
Education
Cypress Ranch Highschool
Cypress, TX05.2022
Blinn
Bryan, TXSkills
- Switcher certified
- warehouse industrial truck certified
- CPR certified
- Excel certificate
Languages
Fluent in Spanish
Volunteer Experience
- Fedex Ground Adopt the highway
Timeline
Ops Coordinator
FedEx
11.2023 - Current
Package Handler/Switcher
Fedex Ground
07.2022 - Current
Sales Associate
Tropical Smoothie Cafe
03.2022 - 06.2022
Gap associate, Team Leader
Gap INC
04.2021 - 10.2021
Cypress Ranch Highschool
Blinn