David Rios
Rio Rancho,NM
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.
Knowledgeable serving professional with exceptional leadership, training and observational skills. Diligent and forward-thinking with an adaptable approach and disciplined nature. Successful at maintaining calm in high-stress settings, building long-lasting customer relationships and supporting new employees throughout the learning process and beyond.
Professional hospitality worker with strong background in delivering exceptional dining experiences. Proven ability to work with teams to ensure efficient service and guest satisfaction. Skilled in multitasking, problem-solving, and adapting to changing environments. Known for reliability, strong communication skills, and positive attitude.
Overview
7
7
years of professional experience
Work History
Restaurant Server
Gardunos Restaurants
03.2025 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed order accuracy, ensuring timely delivery and adherence to menu specifications.
- Collaborated with kitchen staff to streamline food preparation processes, improving service efficiency.
- Trained and mentored new servers on restaurant protocols and best practices for guest interactions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted management in conducting staff meetings, fostering team communication and operational improvements.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Implemented effective upselling techniques, contributing to increased sales revenue during peak hours.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Counter Sales/ Dispatcher
Southwest Block
11.2022 - 03.2025
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of multiple fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Call Center Representative
T-Mobile
10.2021 - 07.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Audited customer account information to identify issues and develop solutions.
- Navigated through computer systems to review information and respond appropriately to callers.
- Offered resolutions to de-escalate calls and solve customer issues.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Updated customer accounts, addresses and contact information within call management databases.
Server Trainer/Hostess Trainer
Village Inn and Restaurant
07.2019 - 10.2021
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Took orders, calculated charges, issued table checks and collected payments from customers.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Developed training program to improve menu knowledge of new hires.
- Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
- Resolved guest issues related to food quality, service times and incorrect orders.
- Trained new employees on service standards and menu items to improve onboarding processes.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Solar I.T. Tech
Solarize U.S
01.2021 - 05.2021
- Attended training sessions on new products, installation methodology and safety and proactively kept solar skills current.
- Utilized resources to transition leads into prospective customers and consistently follow up with customers under contract.
- Engaged with new prospects, followed up with interested prospects and set appointments to close sales.
- Built a CRM for all customer database
- Advertised on social media for solarize
Education
High School Diploma -
Rio Rancho High School
Rio Rancho, NM05.2021
Skills
- Call center operations
- Performance monitoring
- Prospecting skills
- Call documentation skills
- Data entry
- Customer communications
- Resolving issues
- Training and development
- Call control skills
- Technical troubleshooting
- Quality control
- Professional telephone voice
- Communicating with clients
- New Employee Mentoring
- Point of Sale (POS) System Operations
- Attention to Detail
- Creative Solution Development
- Leadership Development
- Effective Customer Upselling
- Foodservice Techniques
- Troubleshooting and Diagnostics
- Computer Configurations
- Customer satisfaction
- Order taking
- Organization
- Guest service
Timeline
Restaurant Server
Gardunos Restaurants
03.2025 - Current
Counter Sales/ Dispatcher
Southwest Block
11.2022 - 03.2025
Call Center Representative
T-Mobile
10.2021 - 07.2022
Solar I.T. Tech
Solarize U.S
01.2021 - 05.2021
Server Trainer/Hostess Trainer
Village Inn and Restaurant
07.2019 - 10.2021
High School Diploma -
Rio Rancho High School