Summary
Overview
Work History
Education
Skills
Operator/ Operator - Consulting
Timeline
Hi, I’m

David Rivera

New York,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
years of professional experience

Work History

IZZIES JAWN

Owner/Operator/Co-Founder
06.2018 - Current

Job overview

  • Founded and managed Restaurant business, growing revenue to $650,00.00 in first year.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Managed day-to-day business operations.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Trained and motivated employees to perform daily business functions.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Established foundational processes for business operations.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Trained and developed team members to build human capital.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Dig Inn Seasonal Market

Area Manager of Operations
05.2014 - 03.2018

Job overview

    • Managed purchasing, sales, marketing and customer account operations efficiently.
    • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
    • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
    • Implemented innovative programs to increase employee loyalty and reduce turnover.
    • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
    • Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
    • Trained and guided team members to maintain high productivity and performance metrics.
    • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
    • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
    • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
    • Enforced compliance with local, state and federal regulations and company standards.
    • Analyzed market trends and customer feedback to develop new strategies for improving operations.
    • Traveled to over 5 locations per week to manage each store and perform reviews of individual managers and employees.

Papa Johns

General Manager of Operations
01.2012 - 05.2014

Job overview

  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Enhanced and redefined organizational structure to maintain competitive edge across territories.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and maintained relationships with external vendors and suppliers.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Increased profit by streamlining operations.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Education

CUNY - LEHMAN COLLEGE
The Bronx, NY

Some College (No Degree) from Business Administration And Management

University Overview

Skills

  • Corporate Strategy and Development
  • Budget Development
  • Client Service
  • People and Culture
  • Business Launch
  • Effective Communicator and Public Speaker
  • Management Team Leadership
  • Consulting
  • Operations Management
  • Training and Development
  • Design Coordination
  • Develop Business Structures

Operator/ Operator - Consulting

Operator/ Operator - Consulting

Volunteer on a weekly base to consult with fellow operators at CloudKitchen about business development, hiring and training, marketing and strategical planning on their business. 

Timeline

Owner/Operator/Co-Founder
IZZIES JAWN
06.2018 - Current
Area Manager of Operations
Dig Inn Seasonal Market
05.2014 - 03.2018
General Manager of Operations
Papa Johns
01.2012 - 05.2014
CUNY - LEHMAN COLLEGE
Some College (No Degree) from Business Administration And Management

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David Rivera