DAVID RIVERA
Kyle,TX
Summary
CAREER OBJECTIVES: Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking and maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Termite and Builder Technician
HomeTeam Pest Defense
05.2017 - Current
- Advise customers of the services provided
- Contact customers to schedule service appointments and respond to any problems
- Achieve assigned service performance objectives.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Upsold additional products and services to customers, increasing revenue.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Drove to customer residences and places of business to inspect for pests.
- Prepared reports and kept detailed records of pest control activities.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Utilized computer software to manage customer information and service scheduling.
- Maintain company vehicle and equipment
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
Shipping and Receiving Associate
Fashion Glass & Mirror
09.2013 - 04.2015
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reviewed order data to verify transactions and shipping dates.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Procurement Assistant
Carousel Pediatrics
01.2011 - 04.2012
- Built and maintained professional relationships with clients and co-workers.
- Provided purchase information to support budget planning, expenditures and financial commitments.
- Organized distribution plans, delivery locations and technical specifications for medical.
- Prepared rosters of suppliers and service providers to elicit quotes and bid information for supplies, inputs and services.
- Procured goods and supplies while adhering to strict industry rules and procedures.
- Assisted in evaluating and analyzing offers received from suppliers and service providers.
- Maintained monthly procurement plan to support timely supply and delivery of quality supplies and equipment.
- Exercised discretion when dealing with confidential and sensitive matters.
- Monitored payments by closely comparing purchase orders and contracts to delivered services and inputs.
- Maintained complete documentation and records of all purchasing activities.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
Education
Level II Security Officer Training Course Commissioned Security OFC-Level 3 -
Statewide Academy
2010
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North Tonawanda High School
2000
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Orleans Niagara BOCES Career and Technical School
2000
Skills
- Quotes Coordination
- Reports and Documentation
- Solving Customer Concerns
- Sales and Marketing
- Pest Identification
- Pest Management Techniques
- Pesticide Safety
- Safe Driving Techniques
Timeline
Termite and Builder Technician
HomeTeam Pest Defense
05.2017 - Current
Shipping and Receiving Associate
Fashion Glass & Mirror
09.2013 - 04.2015
Procurement Assistant
Carousel Pediatrics
01.2011 - 04.2012
Level II Security Officer Training Course Commissioned Security OFC-Level 3 -
Statewide Academy
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North Tonawanda High School
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Orleans Niagara BOCES Career and Technical School
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