David Rivera
Westminster,Colorado
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Bottle and Keg Specialist
Molson Coors Beverage Company
10.2023 - Current
- Responsible for startups, shut downs, product changes, line troubleshooting, problem solving, preventative maintenance, clearing jams, and cleaning & sanitation of all equipment on assigned line while maintaining safety procedures
- Ensures all processes are completed to meet product quality, bio, company and BATF standards as well as customer satisfaction goals and inspects incoming materials on continual basis
- Uses World Class Manufacturing principles and best practices as method to complete work most effectively
- Utilizes appropriate personal communication and interaction skills required to work with others in team-based environment to achieve team's KPI's as well as Department, Plant, and Company goals
- Interprets packaging schedules, understands, and follows job procedures, work instructions, as well as special notices and/or instructions
Marketing Solution Specialist
Care.com
04.2023 - 09.2023
- Proactively built client relationships while consistently achieving revenue objectives interact with small to medium size business owners, to offer marketing solutions to help build customer base and achieve business goals. Managed over 100 calls per day.
- Maintained accurate information on each account in sales automation system while closely working management team to analyze sales and financial metrics.
- Recommended new products and services to customers
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings
- Scheduled appointments for further services
- Optimized operational productivity and collaborated with staff to share and implement process improvements
- Executed on-time, under-budget project management on complex issues for senior leadership
Service Advisor
AutoNation Chevrolet North
01.2023 - 05.2023
- Works as primary point of contact to set, confirm and prepare appointments with customers providing great customer service throughout entirety of vehicle inspections, acting as a liaison between customer and service technicians
- Provides follow up with recommendations to up-sell opportunities using consultative selling processes to assist customers in planning for ongoing required vehicle maintenance, resulting in exceeding targeted sales goals and ensuring customers vehicles are safe.
Seasonal Warehouse Worker/Package Handler
UPS
11.2022 - 01.2023
- As a package handler sorted and organized packages according to specific guidelines and using various sort equipment techniques
- Scanned, read, and assigned cartons for proper grouping
- Additionally, was also responsible for loading and unloading packages onto and off delivery trucks.
Opportunity Team Account Manager
HomeAdvisor
01.2017 - 01.2022
- As an account manager I identified expansion opportunities for professional contractors within network to help increase sales revenue for the company as well as providing value to contractors, by highlighting additional prospects available in their service area
- Throughout calls I was afforded the chance to listen to concerns while recognizing and addressing objections as they came up.
Instant Booking Specialist
HomeAdvisor
01.2016 - 01.2017
- Worked on developing a new team within the company that focused on booking appointments between homeowners and service professionals
- Assisted in establishing Key Performance Indicators for the operations team, which included productivity talk time, outbound dials, conversion rate with the new booking product, quality assurance scores, holding advisors accountable to the company's customer service standards by providing feedback on the daily interactions I had with the customers.
Project Advisor
HomeAdvisor
01.2013 - 01.2016
- Worked with homeowners across the country on large scaled and high valued home improvement projects by making outbound calls to homeowners who submitted service request by leveraging existing network of Service Providers to find the best fit and value for each project
- Additionally, asked probing questions to gather information about other projects needed around the home to create new service requests and helping connect to more Service Providers.
Homeowner Customer Care Inbound
HomeAdvisor
01.2011 - 01.2013
- Kicked off projects by responding to inbound leads from homeowners who have requested services while consulting and advising on projects to win the business of a homeowner averaging 120+ inbound calls daily
- Coordinated high volume of home improvement projects by providing homeowners with service professional outreach.
Assistant Manager
Finish Line
01.2008 - 01.2011
- Assisted in daily store operations, executed, and exceeded company sales standards and initiatives
- Developed and maintained relationships with store manager, sales associates, supplier reps, and customers
- Interviewed and trained sales associates
- Implemented all aspects of daily shift management, including customer relations, inventory control, stock room, till/point of sale, procedural tasks and paperwork, visual merchandising, opening, and closing the store.
Education
Real Estate
Colorado Real Estate School
Online 04.2024
Skills
- Customer Relations
- Detail- Oriented
- Organized with ability to prioritize tasks to manage time effectively and independently
- Self motivated
Volunteer Experience
Basketball Coach, 01/01/13, Present, Youth Basketball Head Coach, One of my passions is developing and mentoring youth players in basketball. I started as a Player Development Coach and then joined a basketball club as Head Coach in 2013. I've coached at multiple clubs working with kids of all ages to pursue their basketball goals. Basketball has taught me a lot of valuable life lessons that have translated into my work environments such as developing a good work ethic, mental toughness, team building skills, leadership skills, and communication., As a coach, I get to see transformations on a regular basis and it's empowering to help kids grow as individuals and as a team. Being a youth coach has helped me to get creative., When working with kids leading with patience and being a calm presence is important and this has helped with my ability to hone my tone and help me become a better communicator through practice.
Training
Real Estate license in progress currently attending Colorado Real Estate School
Timeline
Bottle and Keg Specialist
Molson Coors Beverage Company
10.2023 - Current
Marketing Solution Specialist
Care.com
04.2023 - 09.2023
Service Advisor
AutoNation Chevrolet North
01.2023 - 05.2023
Seasonal Warehouse Worker/Package Handler
UPS
11.2022 - 01.2023
Opportunity Team Account Manager
HomeAdvisor
01.2017 - 01.2022
Instant Booking Specialist
HomeAdvisor
01.2016 - 01.2017
Project Advisor
HomeAdvisor
01.2013 - 01.2016
Homeowner Customer Care Inbound
HomeAdvisor
01.2011 - 01.2013
Assistant Manager
Finish Line
01.2008 - 01.2011
Real Estate
Colorado Real Estate School