David Rivera
Davenport
Summary
Dedicated professional with a strong work ethic and exceptional customer service skills, honed at USPS. Proven ability in package handling and route management, ensuring timely deliveries. Recognized for enhancing customer satisfaction and training new employees, while maintaining a safe and efficient work environment. Committed to excellence and teamwork in every role. Ensuring punctual and accurate delivery and service. Utilize strong organizational skills to efficiently handle mail and package sorting. Dependable and adaptable to changing needs.
Overview
14
14
years of professional experience
Work History
City Letter Carrier
USPS
03.2015 - 04.2025
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Picked up outgoing mail from letter boxes and in person from customers.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Planned and cased mail in sequence of delivery for designated route.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
- Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
Maintenance Technician
Nutley Kia
08.2013 - 12.2015
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Collaborated with team members to complete larger repair projects efficiently.
Salesperson
Domestic Uniform Rental
12.2012 - 08.2013
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Technician
Goodyear Auto Service Center
04.2011 - 12.2011
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Optimized system performance thorough testing and analysis.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Dishwasher
The Point Lake And Golf Club
04.2011 - 12.2011
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
Associate of Applied Science - Automotive Technology
Universal Technical Institute
Morrisville, NC05-2012
Associate of Applied Science - Ford FACT Program
Universal Technical Institute
Morrisville, NC12-2011
High School Diploma -
High Tech High School
North Bergen, NJ06-2009
Skills
- Package handling
- Safe driving
- Memory recall
- Weather preparedness
- Punctuality
- Vehicle maintenance
- Delivery speed
- Sorting accuracy
- Postal law proficiency
- Load management
- Route management
- Technology use
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Active listening
Timeline
City Letter Carrier
USPS
03.2015 - 04.2025
Maintenance Technician
Nutley Kia
08.2013 - 12.2015
Salesperson
Domestic Uniform Rental
12.2012 - 08.2013
Technician
Goodyear Auto Service Center
04.2011 - 12.2011
Dishwasher
The Point Lake And Golf Club
04.2011 - 12.2011
Associate of Applied Science - Automotive Technology
Universal Technical Institute
Associate of Applied Science - Ford FACT Program
Universal Technical Institute
High School Diploma -
High Tech High School
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