David Rivera - Martinez
Waukegan,IL
Summary
Over 10 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude.
Overview
14
14
years of professional experience
Work History
Delivery Courier
Oreily's Auto Parts
05.2021 - Current
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Transportation Specialist
CNC Medical Transportation
07.2011 - 03.2020
- Coordinated schedules and communicated changes to customers.
- Worked with service providers to resolve issues and correct delays.
- Planned and oversaw transportation activities.
- Maintained operations in compliance with regulations.
- Transported elderly patients to and from facilities and performed essential ambulatory care.
- Maintained flexible availability to accommodate on-call hours.
- Worked well in a team setting, providing support and guidance.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
Maintenance Technician
Walmart
02.2010 - 07.2011
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Steinmetz High School
Chicago, IL05.2002
Skills
- Professional Telephone Etiquette
- Adaptable and Flexible
- Coin and Currency Counting
- Cash Register Operation
- Customer Transactions
- Monetary Transactions
- Bookkeeping Software
- Answering Customer Questions
- Bilingual
- Route Planning
Languages
Spanish
Native or Bilingual
Timeline
Delivery Courier
Oreily's Auto Parts
05.2021 - Current
Transportation Specialist
CNC Medical Transportation
07.2011 - 03.2020
Maintenance Technician
Walmart
02.2010 - 07.2011
High School Diploma -
Steinmetz High School