Hi, I’m
David Robb
Tampa,FL
Timeline
Retention Mentor
Charter Spectrum
06.2024 - Current
Retention Specialist
Charter Spectrum
03.2022 - 05.2024
Billing Representative
Charter Spectrum
10.2021 - 02.2022
Sprint/T-Mobile Sales Representative
Archtelecom
09.2018 - 08.2021
Hillsborough Community College
Associate of Arts
Work History
Charter Spectrum
Retention Mentor
06.2024 - Current
Job overview
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Enhanced mentee performance by providing personalized guidance and support
Charter Spectrum
Retention Specialist
03.2022 - 05.2024
Job overview
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated promotional renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
Charter Spectrum
Billing Representative
10.2021 - 02.2022
Job overview
- Reviewed and solved account and billing discrepancies.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Coordinated with intermediate parties to obtain payments and resolve issues.
- Enhanced client satisfaction with prompt resolution of billing inquiries and disputes.
Archtelecom
Sprint/T-Mobile Sales Representative
09.2018 - 08.2021
Job overview
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
Overview
7
years of professional experience
Education
Hillsborough Community College
Associate of Arts
University Overview
Skills
- Effective leadership
- Team collaboration
- Organization
- Self-awareness
- Skill development
- Interpersonal communication
- Relationship building
- Emotional intelligence
- Critical thinking
- Problem-solving
Summary
Accomplished professional with a proven track record at Charter Spectrum, enhancing customer retention and satisfaction through critical thinking and exceptional interpersonal communication. Demonstrated leadership in mentoring roles, significantly improving team performance and problem-solving capabilities. Expert in developing strategies that bolster client loyalty and operational efficiency.
Similar Profiles
DIVINE'YA WRIGHTDIVINE'YA WRIGHT
Sales Representative at Charter SpectrumSales Representative at Charter Spectrum
Patrick ConnerPatrick Conner
Residential Inbound Sales Supervisor at Charter SpectrumResidential Inbound Sales Supervisor at Charter Spectrum
Alberto Cortez IzquierdoAlberto Cortez Izquierdo
Outside Sales Representative at Charter SpectrumOutside Sales Representative at Charter Spectrum
ERIC BENITESERIC BENITES
Customer Service Video Repair Agent at Charter / SpectrumCustomer Service Video Repair Agent at Charter / Spectrum
Jeremy KellerJeremy Keller
Section Chief at US Air Force- Dept. of DefenseSection Chief at US Air Force- Dept. of Defense