Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

DAVID ROBBINS

Dallas,TX

Summary

Experienced and dedicated Warehouse Worker with over six years of industry experience, helping production in major warehouses to carry on as smoothly as possible. Bringing forth a proven track record of facilitating excellent workflow in warehouses. I possess excellent team leadership skills and a true commitment to excellence and safety in the workplace. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Assistant Machine Operator

Pratt
Dallas, TX
07.2022 - 02.2023
  • Continually served as a helpful and enthusiastic assistant with a proven track record of doing work in a timely and professional manner
  • Served as a safe and effective assistant machine operator on various large-scale projects.
  • Operated machining equipment safely with team of operators.
  • Inspected finished products for quality and adherence to customer specifications.
  • Maintained organized work area by cleaning and removing hazards.
  • Inspected products and machines to maintain quality and efficiency.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.

Fulfillment Associate

Taylor Farms
Dallas
01.2022 - 06.2022
  • Assisted supervisors and employees with daily tasks related to order fulfillment
  • Collaborated with teams to meet daily shipping schedule
  • Reported any machine malfunctions or safety issues to supervisor
  • Worked to ensure a positive and hassle-free customer experience
  • Lead Debox 2
  • Kept work areas neat, clean and free from debris
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow
  • Supervised and trained new staff in performing census
  • Conducted regular cycle counts to reconcile inventory levels and determine accuracy
  • Tracked production and quality control systems to proactively identify deficiencies
  • Noted unsafe components inside packages and discussed concerns with supervisors
  • Followed orders precisely for correct items, sizes and quantities
  • Moved cardboard, plastic ties and other debris from unboxing to trash
  • Followed procedures at all times for personal and team safety
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment
  • Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards
  • Coordinated efficient organization, palletizing and transportation of completed packages
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies
  • Maintained store assets with effective loss prevention strategies
  • Communicated with other departments to facilitate fulfillment activities and address issues
  • Managed timely and effective replacement of damaged or missing products

03.2016 - 07.2020
  • Managed other Warehouse Workers and worked with team leaders to enhance productivity
  • Aimed to keep food waste to a minimum by using proper food storage and recycling techniques
  • Safely stored food items, and kept inventories
  • Handled food with cleanliness and care.
  • Strengthened communication skills through regular interactions with others
  • Cultivated interpersonal skills by building positive relationships with others
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Developed strong communication and organizational skills through working on group projects
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Skilled at working independently and collaboratively in a team environment
  • Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery
  • Developed and maintained courteous and effective working relationships
  • Proven ability to develop and implement creative solutions to complex problems

Stocker

Wal-Mart
Dallas
10.2008 - 06.2016
  • Worked to ensure a positive and hassle-free customer experience
  • Remained flexible, adaptable, and punctual
  • Stocked shelves in an efficient and organized way
  • Organized and maintained stock orders prior to shelving
  • Helped to train new stock clerks on store procedures
  • Utilized excellent organizational skills.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements
  • Maintained store assets with effective loss prevention strategies
  • Stocked shelves to match planogram images and instructions
  • Moved cardboard, plastic ties and other debris from unboxing to trash
  • Managed timely and effective replacement of damaged or missing products
  • Stocked designated items on shelves, end caps and displays
  • Answered customer questions and provided detailed product information
  • Greeted store customers and discussed needs
  • Worked with customers to pack items according to specific desires and requirements
  • Greeted customers and directed to requested products
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items
  • Noted unsafe components inside packages and discussed concerns with supervisors
  • Stocked shelves, racks and cases with new or transferred merchandise
  • Kept work areas neat, clean and free from debris
  • Interacted with guests in friendly and knowledgeable way
  • Maintained effective team member communication
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
  • Helped customers locate desired items and transfer oversized items to vehicles
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards
  • Updated merchandise pricing to match new values and special promotional rates
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items

Lead Sales Agent

Armani Exchange Dallas
10.2003 - 08.2008
  • Adhered to all store policies, rules, and regulations
  • Brought forth an energetic attitude and positive work-ethic
  • Greeted customers with a smile and encouraged feedback pertaining to their shopping experience
  • Mentored junior cashiers and new employees
  • Brought forth a customer-centric attitude
  • Carefully and accurately rang up items and neatly packed customer bags
  • Provided customers with relevant information and suggestions.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
  • Contributed to team objectives in fast-paced environment
  • Drove store revenue by offering customers accessories and related purchases to complete selections
  • Contributed to event marketing, sales and brand promotion
  • Informed customers of promotions to increase sales productivity and volume
  • Maintained current knowledge of evolving changes in marketplace
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
  • Presented professional image consistent with company's brand values
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
  • Increased sales and customer satisfaction through personalized servicing
  • Developed, maintained and utilized diverse client base
  • Built diverse and consistent sales portfolio
  • Performed cold-calling and follow-ups with leads to secure new revenue
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
  • Achieved or exceeded company-defined sales quotas
  • Selected correct products based on customer needs, product specifications and applicable regulations
  • Trained new employees on customer service, money handling and organizing strategies
  • Built relationships with customers and community to promote long term business growth
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Set and achieved company defined sales goals
  • Recorded accurate and efficient records in customer database
  • Stayed current on company offerings and industry trends
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor

Reservation Agent

West Coast Aaheim Hotel
Anaheim
01.2000 - 11.2001
  • Identified and maximized sales opportunities, and increased customer retention rates
  • Provided interested persons with information about the hotel, available rooms, and rates
  • Maintained strong work relationships with all hotel departments
  • Contacted appropriate hotel departments to resolve guest issues or concerns.
  • Resolved various issues and discrepancies for customers
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
  • Worked closely with front desk to achieve full occupancy of property
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service
  • Provided follow through on all calls with confirmations and dissemination of requested information
  • Provided customers with information about availability and pricing
  • Handled billing information over phone
  • Handled reservations and answered questions from interested patrons for busy 200-room hotel
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service
  • Maintained awareness of types of rooms available in different resort locations
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs

Reservation Agent

Villa Florence Hotel
San Francisco
03.1999 - 05.2000
  • Provided interested persons with information about the hotel, available rooms, and rates
  • Maintained strong work relationships with all hotel departments
  • Contacted appropriate hotel departments to resolve guest issues or concerns
  • Fostered relationships between all departments throughout hotel
  • Communicated with hotel staff to ensure patron's needs were met.
  • Resolved various issues and discrepancies for customers
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
  • Worked closely with front desk to achieve full occupancy of property
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service
  • Provided follow through on all calls with confirmations and dissemination of requested information
  • Provided customers with information about availability and pricing
  • Handled billing information over phone
  • Handled reservations and answered questions from interested patrons for busy 200-room hotel
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service
  • Maintained awareness of types of rooms available in different resort locations
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs

Night Auditor

Hilton Hotel Long B each Long Beach
08.1997 - 01.1999
  • Worked to ensure a positive and hassle-free customer experience
  • Settled any customer disputes in a professional and pleasant manner
  • Identified and maximized sales opportunities, and increased customer retention rates
  • Helped to increase customer return rates by providing excellent customer service at all times
  • Provided interested persons with information about the hotel, available rooms, and rates
  • Maintained strong work relationships with all hotel departments
  • Contacted appropriate hotel departments to resolve guest issues or concerns.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors
  • Trained new staff members in customer service techniques and hotel operations
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
  • Developed and maintained positive relationships with guests for satisfaction
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor
  • Prepared reports on guest satisfaction levels and other metrics
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms
  • Oversaw night auditing of daily room occupancy and hotel revenue
  • Kept accounts in balance and ran daily reports to verify totals
  • Generated and printed daily financial reports to track hotel performance
  • Introduced customers to resort amenities with pleasant and helpful demeanor
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming
  • Updated customer accounts with add-on room charges, minibar use, and room service bills
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew
  • Collaborated with team members to handle guest requirements from check-in through check-out

Education

Majored psychology

Central State College Edmond
Edmond, OK

Edmond Memorial Highschool Edmond
Edmond, OK
05.1980

Skills

  • Honesty and Integrity
  • Multitasking Skills
  • Knowledge of Food Safety
  • Excellent Customer Service
  • Skills
  • Excellent Work Ethic
  • Organizational Skills
  • Motivated Attitude
  • Safety and Compliance

Timeline

Assistant Machine Operator

Pratt
07.2022 - 02.2023

Fulfillment Associate

Taylor Farms
01.2022 - 06.2022

03.2016 - 07.2020

Stocker

Wal-Mart
10.2008 - 06.2016

Lead Sales Agent

Armani Exchange Dallas
10.2003 - 08.2008

Reservation Agent

West Coast Aaheim Hotel
01.2000 - 11.2001

Reservation Agent

Villa Florence Hotel
03.1999 - 05.2000

Night Auditor

Hilton Hotel Long B each Long Beach
08.1997 - 01.1999

Majored psychology

Central State College Edmond

Edmond Memorial Highschool Edmond

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