David Robertson
Tulsa
Summary
Dynamic Store Manager with a proven track record at Oreillys Auto Parts, excelling in customer service and inventory management. Successfully trained and mentored staff, enhancing team performance and achieving significant revenue growth. Known for outstanding communication skills and a friendly demeanor, fostering a positive work environment that drives customer satisfaction.
Overview
7
7
years of professional experience
Work History
Store Manager
Oreillys Auto Parts
05.2020 - 07.2025
- Oversaw daily store operations, ensuring optimal inventory levels and product availability.
- Trained and mentored staff on customer service excellence and efficient sales techniques.
- Analyzed sales data to identify trends and implement strategies for revenue growth.
- Managed visual merchandising to enhance product presentation and customer engagement.
- Implemented operational improvements that streamlined processes and reduced costs.
- Developed staff schedules to optimize coverage during peak hours, enhancing service quality.
- Conducted regular performance evaluations, providing feedback to enhance team productivity.
- Collaborated with corporate on promotional campaigns, driving customer traffic and satisfaction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Lead Mental Health Technician
Brookhaven Hospital
01.2019 - 05.2020
- Directed daily operations for patients, focusing on safety and care plan compliance.
- Collaborated with multidisciplinary teams to develop individualized treatment strategies for patients.
- Trained and mentored junior staff on best practices in patient care and crisis intervention techniques.
- Monitored patient behavior and progress, providing timely reports to clinical staff for treatment adjustments.
- Implemented therapeutic activities, enhancing patient engagement and promoting positive mental health outcomes.
- Developed and maintained accurate documentation of patient assessments and treatment plans in electronic records system.
- Led quality improvement initiatives to enhance operational efficiency within the mental health unit.
- Participated in ongoing professional development opportunities to stay current on best practices in the field of mental health care.
- Reduced instances of aggressive behavior in patients through effective crisis intervention techniques and de-escalation strategies.
- Documented patient progress accurately, maintaining confidentiality while adhering to HIPAA regulations and facility guidelines.
- Managed challenging cases effectively through strong problem-solving abilities combined with a calm and empathetic demeanor.
- Improved team efficiency by streamlining communication channels between mental health professionals within the facility.
- Supported family members in understanding their loved one''s mental health condition through clear explanations of diagnoses, treatment options, and available resources.
- Promoted recovery-oriented care by fostering a sense of hope, empowerment, and self-determination among patients.
- Increased patient satisfaction by providing compassionate support and encouraging open communication regarding their mental health needs.
- Enhanced patient care by implementing individualized treatment plans and collaborating with multidisciplinary teams.
- Assisted in the development of new programs and initiatives to address emerging trends, challenges, or gaps in services within the facility.
- Assisted therapists in developing and updating treatment goals, ensuring relevant interventions were implemented for optimal outcomes.
- Contributed to the improvement of facility procedures through participation in staff meetings, trainings, and quality assurance initiatives.
- Provided effective leadership to junior mental health technicians through mentorship, guidance on best practices, and constructive feedback.
- Elevated patient care standards by actively seeking feedback from patients, families, colleagues, and other stakeholders for continuous improvement.
- Conducted comprehensive assessments to gather essential information about each patient''s history, symptoms, risks factors, strengths, and needs.
Assistant Store Manager
Pepboys Parts And Auto
06.2018 - 01.2019
- Supported daily store operations, ensuring efficient workflow and customer satisfaction.
- Assisted in managing inventory levels, contributing to timely stock replenishment and organization.
- Trained and mentored new team members on company policies and procedures.
- Implemented merchandising strategies to enhance product visibility and sales performance.
- Monitored sales performance metrics, identifying areas for improvement and action plans.
- Coordinated with vendors to maintain optimal supply chain efficiency and product availability.
- Handled customer inquiries and resolved issues, fostering positive shopping experiences.
- Led team meetings to discuss goals, share updates, and encourage collaboration among staff.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Education
Certificate - Automotive Service Technology
Tulsa Technology Center
Tulsa, OKHigh School Diploma -
Broken Arrow High School
Broken Arrow, OKSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
Timeline
Store Manager
Oreillys Auto Parts
05.2020 - 07.2025
Lead Mental Health Technician
Brookhaven Hospital
01.2019 - 05.2020
Assistant Store Manager
Pepboys Parts And Auto
06.2018 - 01.2019
Certificate - Automotive Service Technology
Tulsa Technology Center
High School Diploma -
Broken Arrow High School