David Robinson
Coxsackie,NY
Summary
Trustworthy and dedicated [Job Title] with [Number] years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
9
9
years of professional experience
Work History
Pro Services Cashier
Lowes Home Improvment
04.2022 - 02.2023
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Head Cashier
Home Depot
05.2014 - 04.2022
- Mentored new team members on sales software system operation.
- Facilitated and logged store opening, closing, and shift changes.
- Received and processed customer payments.
- Processed both cash and card purchases and returns.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Managed staffing levels to provide optimal support for cash register operations.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Resolved escalated customer disputes with special actions such as discounts.
- Alleviated customer service needs with policy-appropriate solutions.
- Helped customers complete purchases, locate items, and join reward programs.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Education
High School Diploma -
Coxsackie-Athens High School
Coxsackie, NY06.1988
Skills
- Good Telephone Etiquette
- Self-Motivated
- Interpersonal Communication
- Multitasking Abilities
- Decision-Making
- Cultural Awareness
- Critical Thinking
- Flexible and Adaptable
- Training and Development
- Dependable and Responsible
- Planning and Coordination
- Excellent Communication
Timeline
Pro Services Cashier
Lowes Home Improvment
04.2022 - 02.2023
Head Cashier
Home Depot
05.2014 - 04.2022
High School Diploma -
Coxsackie-Athens High School