David Rodriguez
Atlanta,GA
Summary
I have 15 years of Retail Performance and Store Operations Manager and Loss Prevention Manager experience. I have led the top volume store’s operational performance while maximizing profitability and excelling in Key Performance Indicators. My experience includes managing the freight flow, merchandise handling, customer order fulfillment, shipping, gift wrapping, and store support functions of the store. My experience also includes the reduction of external, internal, and paperwork shortage, identifying and resolving fraud and safety incidents, and the use and maintenance of security systems. I have thorough knowledge of CCTV, TVS, EAS, fire alarm, and perimeter alarm systems. I have experience directly impacting Organized Retail Crime (ORC) in the South Florida and Atlanta areas. I am certified in Wicklander and Zulawski Interview and Interrogation techniques and have used the Wicklander method to resolve numerous internal investigations. I am dedicated, reliable, and always strive to exceed expectations.
Overview
17
17
years of professional experience
Work History
Public Adjuster
Alpha Public Adjusting
01.2022 - Current
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Answered customer questions regarding deductibles.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Resolved complex, severe exposure claims using high service oriented file handling.
Project Manager Director
Georgia Smart Services
10.2021 - Current
- New client acquisition though client outreach and development of new business
- Directly oversee total roof replacement services end-to-end for residential and commercial clients
- Managing communication with clientele and insurance providers to endure estimates are correctly written for replacement costs through applicable coverages on client policies
- Management of subcontractors in the execution of the roof replacement project to ensure accuracy and client satisfaction
- Training, onboarding, and performance evaluation of Project Managers to ensure Key Performance Indicators are met in office and in field.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
Operations Manager/Loss Prevention Manager
Neiman Marcus
11.2012 - 10.2021
- Directly manage and supervise all sales support functions including new receipt freight flow, merchandise handling, customer order fulfillment, shipping, gift wrapping, and store support to maximize profitability
- Handling of expense management through P&L reporting, Accounts Payable, and payroll expense
- Management of the Loss Prevention program to reduce internal, external, and paper error shortage
- Create strategies for sales support including driving initiatives to assist sales team’s performance
- Manage operational Key Performance Indicator reporting to ensure maximum efficiency of sales support staff and programs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established partnerships with the Corporate Loss Prevention team to include the Regional Loss Prevention Manager, Director of Loss Prevention Operations, Director of Fraud Investigations, and the investigations personnel reporting to each
- Manage a team of six Loss Prevention Investigators to include training, motivating, development, and guidance
- Organize store associate awareness programs to assist in the reduction of loss and promotion of profit protection
- Review annual shortage results and develop effective shortage strategies to reduce total store shrink
- Conduct associate investigative and policy violation interviews
- Maintain crisis management and emergency preparedness programs
- Review and investigate chargeback performance to include the research of fraudulent credit charges assessed to store location
- Ensure proper functionality and operation of CCTV equipment
- Identify and resolve all issues relating to external, internal, and paperwork shortages to reduce losses to the store’s profitability.
- Completed incident reports and activity logs for accurate, current records.
- Conducted daily store walk-throughs to identify potential security risks.
Loss Prevention Manager
Kmart Corporation
07.2011 - 07.2012
- Responsible for the reduction of shrink through the resolution of external theft, internal theft, and paper shrink issues
- Supervising a loss prevention team of six associates to include performance reviews and daily follow-up
- Detection and detention of shoplifters
- Detection, investigation, and interviewing of dishonest employee cases
- Overseeing the overall reduction of shrink to include invoice discrepancies, in-stocks processes, and food safety issues
- Responsible for the reduction of customer and associate accidents to include raising awareness in the store with a goal of reducing expenses
- Responsible for the use and maintenance of security systems such as CCTV, TVS, EAS, fire alarm, and perimeter alarm systems.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Installed and maintained covert security equipment.
Assets Protection Specialist
Target Corporation
02.2008 - 05.2011
- Responsible for the detection and apprehension of shoplifters (internal and external)
- In charge of identifying and deterring fraud and safety incidents
- Responsible for the use and maintenance of security systems such as CCTV, TVS, EAS, fire alarm, and perimeter alarm systems
- Oversaw the training any developing of a team of four Assets Protection employees
- Partnered with law enforcement and the State Attorney's office for the prosecution of shoplifters.
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
- Reported hazardous or unsafe conditions to management to reduce risk of injury.
Receiving Assistant Manager
Office Depot
05.2007 - 02.2008
- Managed a team of 5 employees
- Oversaw the unloading and back stocking of merchandise from the distribution center trucks
- Supervised the proper stocking of merchandise on the sales floor according to plan-o-gram.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH06.2019
Skills
- Critical Thinking
- Problem Solving
- Conflict Resolution
- Ethical Conduct
- Decision Making
- Analytical Thinking
- Interpersonal Communication
- Customer Service Orientation
- Professionalism
- Financial Management
- Interviews and Interrogations
- Loss Prevention Expertise
References
References upon request
Timeline
Public Adjuster
Alpha Public Adjusting
01.2022 - Current
Project Manager Director
Georgia Smart Services
10.2021 - Current
Operations Manager/Loss Prevention Manager
Neiman Marcus
11.2012 - 10.2021
Loss Prevention Manager
Kmart Corporation
07.2011 - 07.2012
Assets Protection Specialist
Target Corporation
02.2008 - 05.2011
Receiving Assistant Manager
Office Depot
05.2007 - 02.2008
Bachelor of Science - Criminal Justice
Southern New Hampshire University
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