Summary
Overview
Work History
Education
Skills
Timeline
Generic

DAVID RODRIGUEZ

Union City,NJ

Summary

Motivated professional who is exceptional at customer service support, proven people skills, ability to problem solve and multi-task efficiently in a fast-paced environment who will add significant value and efficiency to your company's business.

Overview

6
6
years of professional experience

Work History

Front Desk Agent

Carlyle Towers
04.2023 - Current
  • Do inventory on every package, envelope, medicine etc.. for every resident in the building.


  • Greet residents at the door and inform them of any upcoming water shut downs or events taking place in the building.


  • Answer and make phone calls to and for owners, residents, management, valet or security.


  • Sign in and out apartment keys to realtors or to residents who are locked out.


  • Send packages or food deliveries to apartments with our valet services.


  • Put the building offline if there is a chemical cleaning happening so that the fire alarm does not go off.


  • Guide visitors or delivery drivers to the right apartment/tower.

Courtesy Agent/ Front Desk Agent

SoJo Spa Club
02.2019 - 03.2023
  • Recommend and up-sell massage services, body scrubs and products that fit guest needs.


  • Handled special requests and enhance relationships with guests and members.


  • Maintain excellent communication between activity in reservations and service providers.


  • Inspect each floor to keep our spa at company standards, as well as ensure excellent customer experience and safety.


  • Check in guests to Sojo’s hotel, place their
    belongings onto bell carts and escort guests to their rooms.

Server

Cheese Burger In Paradise
12.2018 - 02.2020
  • Operated POS terminals to input orders, split bills and complete transactions.


  • Run food for other server's tables and my own.


  • Satisfied customers by topping bar drinks off with garnished fruits that had faces and or sunglasses on them.


  • Wiped down and bussed tables during and after customers are enjoying their meals.


Server

Olive Garden
01.2018 - 11.2018
  • Provided excellent customer service and 100% guest delight to everyone who came into our restaurant.


  • Maintained a positive and friendly attitude. Answered all phone calls, and processed phone-in orders.


  • Run food for other server's tables and my own.


  • Upsold our different wine selections depending on the meals requested.


  • Greeted guests, took orders, kept a sanitized eating environment, and handled cash in a very
    fast-paced environment.

Education

High School Diploma -

Memorial High School
West New York, NJ
06.2019

Skills

  • GUEST ACCOMODATIONS &
    SERVICES

  • TIME MANAGEMENT
    STRATEGIC PLANNING &
    ANALYSIS

  • POLICY ADHERENCE & EXCELLENT INTERPERSONAL
    SKILLS
  • CUSTOMER SERVICE
  • PROBLEM SOLVING
  • CASH HANDLING

Timeline

Front Desk Agent

Carlyle Towers
04.2023 - Current

Courtesy Agent/ Front Desk Agent

SoJo Spa Club
02.2019 - 03.2023

Server

Cheese Burger In Paradise
12.2018 - 02.2020

Server

Olive Garden
01.2018 - 11.2018

High School Diploma -

Memorial High School

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DAVID RODRIGUEZ