Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Dynamic with extensive experience in customer service. Highly organized professional establishes relationships with customers and stays calm under pressure.
Key areas of responsibility
- Develop face-to-face, phone, email and social media interactions to introduce vehicles.
- Approach and assist new customers entering the lot.
- Demonstrate features and options of all vehicles in inventory.
- Determine customer needs by listening and asking questions.
- Close sales by overcoming objections and offering financing options.
- Establish and maintain good working relationships with customers.
- Maintain an owner follow-up system that encourages repeat business and referrals.
- Seek out new leads by relying on social media.