David Rodriguez Jr.
Minneapolis,Minnesota
Summary
Results-driven Print Operations Professional with over 20 years of experience in managing large-scale print environments at Ricoh. Expertise in maintaining high device uptime and fostering strong relationships with end-users to enhance customer retention. Recognized for reliability and adaptability, ensuring seamless support during site transitions.
Overview
22
22
years of professional experience
Work History
Onsite Print Operations Owner
Wells Fargo Account
01.2013 - Current
- Enhanced service experiences by building strong relationships with end users.
- Managed daily operations of onsite print services for 11 years.
- Oversaw maintenance of approximately 380 printers across three buildings.
- Coordinated supply ordering, preventive maintenance, and troubleshooting for devices.
- Documented services and tracked repairs using OFSC Field Service software.
- Adapted to remote-based model while supporting DTE Downtown East and Wells Fargo Center.
First Responder / Print Operations Lead
Ricoh USA (formerly IKON Office Solutions)
01.2004 - Current
- Ensured operational continuity across multiple sites in high-volume print environments.
- Resolved printing and connectivity issues as a trusted onsite resource for users.
- Recognized for reliability and customer-focused service, enhancing client retention rates.
- Retained as one of two First Responders after large-scale downsizing.
Education
Business Administration / Office Technology
Minnesota School of Business
Skills
- Printer & MFD Maintenance and Repair
- EFI Fiery / Command WorkStation (prior experience)
- Microsoft Office (Word, Excel, PowerPoint)
- Document & Records Management Systems
Core Strengths
- Site Ownership & Print Operations
- High-Volume MFD & Printer Support
- Customer Retention & End-User Relations
- Inventory, Supplies & Toner Management
- Troubleshooting, Repair & Downtime Reduction
- Service Documentation (SALs, OFSC Field Service)
- Team Leadership & Workflow Coordination
Leadership Experience
- Site Management — Law Firm Environment
- Managed daily site operations and supervised a team of four staff members.
- Coordinated workloads, supported staff, and ensured consistent service delivery.
Timeline
Onsite Print Operations Owner
Wells Fargo Account
01.2013 - Current
First Responder / Print Operations Lead
Ricoh USA (formerly IKON Office Solutions)
01.2004 - Current
Business Administration / Office Technology
Minnesota School of Business