David Rodriguez Martinez
Fontana,CA
Summary
Dynamic customer service professional with a proven track record at Martinez Tools, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem-solving and packaging, I excel in fast-paced environments, ensuring satisfaction and operational efficiency. My attention to detail and collaborative spirit contribute to achieving team goals and maintaining a positive workplace.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Developed strong organizational and multitasking skills in fast-paced warehouse environment. Demonstrated ability to manage inventory, coordinate logistics, and ensure timely order fulfillment. Looking to transition into new field where these skills contribute to operational efficiency and customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Martinez Tools
01.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Improved resolution time with effective problem-solving for customer complaints.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Warehouse Associate
Amazon
06.2023 - 09.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 25 pounds.
- Assisted in reducing product damage by properly handling and storing materials.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Education
Bachelor of Science - Biology
California State University, San Bernardino
San Bernardino, CA09-2026
Skills
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
- Lifting and sorting
- Loading and unloading
- Workplace cleanliness
- Wrapping and boxing
- Trash collection
- Customer service
- Active listening
- Critical thinking
- Laboratory techniques
- Lab safety protocols
- Safe specimen handling
Languages
Spanish
English
Interests
- I enjoy helping others and giving back to the community
- Crafting and DIY Projects
- Reading
- Strategy Games
- Video Gaming
- I have a passion for photography and editing photos
Timeline
Warehouse Associate
Amazon
06.2023 - 09.2023
Customer Service Representative
Martinez Tools
01.2019 - Current
Bachelor of Science - Biology
California State University, San Bernardino
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