DAVID ROGERS
Shepherdsville,KY
Overview
22
22
years of professional experience
Work History
International & Drayage Captain
Total Quality Logistics Inc.
01.2022 - Current
- Adapted quickly to changing environments for continued professionalism under pressure.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Sales Associate
Total Quality Logistics Inc.
01.2021 - 01.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
Member Service Representative/ Mentor
Teleperformance
04.2019 - 01.2021
- Call center member security, Verifying member profiles to grant access, Password reset, and training new hires.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
Service Technician
Pos data
02.2013 - 04.2019
- Servicing motherboards on credit card terminals
- Security encryption
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
Warehouse Manager
Southern Tool Supply
04.2007 - 04.2008
- Responsibilities general warehouse duties
- Receiving/shipping, forklift, customer service, stocking
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Driver
Pss world medical
02.2006 - 04.2007
- Drive box truck to Indianapolis from Louisville delivering medical supplies and picking up returns
- Louisville and preparing pertinent paperwork
- Followed all relevant traffic laws and safety regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
Assistant Manager Retail
GameStop
08.2001 - 02.2003
- Opening and closing store
- Engaged directly with customers to offer assistance and resolve complaints.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Created employee work schedules for optimum coverage and labor cost control.
- Audited store operations and records under management direction and resolved discrepancies.
- Successful in managing team of employees.
- Receiving shipments and inventory
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
Education
High School Diploma -
Moore High School
Louisville, KY05.2003
Skills
- International shipping
- International shipments
- Delegating Assignments and Tasks
- Calendar and Scheduling Software
- Professional Relationships
- Teamwork and Collaboration
- Serve Customers
- Compliance Requirements
- Managing Deliveries
- Revenue Growth
Timeline
International & Drayage Captain
Total Quality Logistics Inc.
01.2022 - Current
Sales Associate
Total Quality Logistics Inc.
01.2021 - 01.2022
Member Service Representative/ Mentor
Teleperformance
04.2019 - 01.2021
Service Technician
Pos data
02.2013 - 04.2019
Warehouse Manager
Southern Tool Supply
04.2007 - 04.2008
Driver
Pss world medical
02.2006 - 04.2007
Assistant Manager Retail
GameStop
08.2001 - 02.2003
High School Diploma -
Moore High School
Similar Profiles
Brandon ScheekBrandon Scheek
Business Intelligence Analyst II at Total Quality Logistics Inc.Business Intelligence Analyst II at Total Quality Logistics Inc.
Artemio CortezArtemio Cortez
Logistics Account Executive at Total Quality Logistics (TQL)Logistics Account Executive at Total Quality Logistics (TQL)
Blake CassBlake Cass
Logistics Account Manager at Total Quality Logistics Inc.Logistics Account Manager at Total Quality Logistics Inc.
Trey BuehlerTrey Buehler
Customer Account Specialist at Total Quality Logistics Inc.Customer Account Specialist at Total Quality Logistics Inc.
Maria DillanderMaria Dillander
Logistics Coordinator at Allnex Resins USALogistics Coordinator at Allnex Resins USA