DAVID ROGERS
Shepherdsville,KY
Overview
22
22
years of professional experience
Work History
International & Drayage Captain
Total Quality Logistics Inc.
01.2022 - Current
- Adapted quickly to changing environments for continued professionalism under pressure.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Sales Associate
Total Quality Logistics Inc.
01.2021 - 01.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
Member Service Representative/ Mentor
Teleperformance
04.2019 - 01.2021
- Call center member security, Verifying member profiles to grant access, Password reset, and training new hires.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
Service Technician
Pos data
02.2013 - 04.2019
- Servicing motherboards on credit card terminals
- Security encryption
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
Warehouse Manager
Southern Tool Supply
04.2007 - 04.2008
- Responsibilities general warehouse duties
- Receiving/shipping, forklift, customer service, stocking
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Driver
Pss world medical
02.2006 - 04.2007
- Drive box truck to Indianapolis from Louisville delivering medical supplies and picking up returns
- Louisville and preparing pertinent paperwork
- Followed all relevant traffic laws and safety regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
Assistant Manager Retail
GameStop
08.2001 - 02.2003
- Opening and closing store
- Engaged directly with customers to offer assistance and resolve complaints.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Created employee work schedules for optimum coverage and labor cost control.
- Audited store operations and records under management direction and resolved discrepancies.
- Successful in managing team of employees.
- Receiving shipments and inventory
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
Education
High School Diploma -
Moore High School
Louisville, KY05.2003
Skills
- International shipping
- International shipments
- Delegating Assignments and Tasks
- Calendar and Scheduling Software
- Professional Relationships
- Teamwork and Collaboration
- Serve Customers
- Compliance Requirements
- Managing Deliveries
- Revenue Growth
Timeline
International & Drayage Captain
Total Quality Logistics Inc.
01.2022 - Current
Sales Associate
Total Quality Logistics Inc.
01.2021 - 01.2022
Member Service Representative/ Mentor
Teleperformance
04.2019 - 01.2021
Service Technician
Pos data
02.2013 - 04.2019
Warehouse Manager
Southern Tool Supply
04.2007 - 04.2008
Driver
Pss world medical
02.2006 - 04.2007
Assistant Manager Retail
GameStop
08.2001 - 02.2003
High School Diploma -
Moore High School