David Rojas Cruz

• Managed the recertification process of KYA (Know Your Agent) for Caribbean countries
• Covered the Regional Operations Manager during a maternity leave
• Managed the KYA recertification process for North America
• Managed the KYA and KYCC (Know Your Commercial Customer) recertification process for Latin America.

• Provided customer service and technical support to product users
• Served as QA Backup and Supervisor.

• Provided customer service and technical support (English and French) to company dentists
• Handled Back Office tasks.

Provided customer service and technical support (French and Spanish).

• Billed reservations from agencies and performed bank reconciliation of invoices in SAP.

• Conducted check-in and check-out tasks
• Managed rooms according to category, handled petty cash, invoicing, accounts receivable from agencies, and excursion reservations
• Performed check-in and check-out in the executive area
• Provided flight review services, boarding pass printing, maintenance of the executive lounge, coordination of breakfast and happy hour
• Personalized service to clients with a work agenda.

• Provided customer service in reception, reservations, and operations
• Managed rooms and hotel operating systems
• Assisted cashiers (collections)
• Coordinated with Housekeeping, Maintenance, Restaurant teams, etc.