David Roland
Niceville,FL
Summary
With years of working in automotive repair facilities, insurance claims adjusting, and customer service, I bring a vast amount of experience to the table. In recent years, I have accumulated experience with property losses, handling those claims at the desk level with a proficiency in Xactimate.
I desire to work in a healthy and fast-paced environment and looking to work for a company that values their employees and supports a work/life balance.
Overview
22
22
years of professional experience
Work History
Appraiser, Shop Assist
Hi-Tech PDR
04.2025 - Current
- Received an assignment to report to a specific location (collision repair shop) after a hail storm to address hail damage claims. Greeted customers as they arrived for their appointments and inspected the damages to their vehicles. Estimated and photographed the damage, uploaded to the insurance company, and explained the process and next steps to the customer.
- In a shop assist role, I provide assistance to a collision repair shop in handling the additional claims a hail storm would bring. I greeted customers upon arrival and performed an inspection on their vehicle. I completed an estimate and photographed the damage, then notified the estimators at the shop so they could upload the estimate to the insurance company. I also worked with our PDR technicians onsite at the shop to handle any differences in the estimates.
Property Desk Adjuster
Mid America Catastrophe Services, Inc
10.2024 - Current
- Handled property claims in Florida resulting from Hurricane Milton. Established communication with policyholders after claims were filed. Confirmed damages with the homeowner and reviewed field adjuster estimate and photos to validate the damages and to confirm damages were accounted for. Reviewed policy with the homeowner, confirmed deductible, and explained coverage. Provided and setup necessary emergency services for roof tarping, tree removal, water mitigation, and lodging. Issued payments on claim.
- Received estimates from contractors along with necessary documentation. Reviewed and negotiated repairs, approved additional repairs. Kept in contact with the homeowners during the process.
- Handled claims from start to end, handling supplemental repairs, approving additional repairs required with approved additional documentation.
- Received estimates from PA firms. Contacted PA firms and evaluated estimate, additional damage claims, and mitigation bills. Negotiated necessary mitigation directly with the vendors. Dispatched engineers whenever necessary to determine if claimed damage correlates with the loss. Negotiated with the PA's to come to a settlement and send denial letters when required for denial of coverage.
- Communicated with IA firms to check status of field inspections and supplement approvals.
Service Advisor
Classic Collision
10.2023 - 07.2024
- Estimated damages for collision repair. As a service advisor, I greeted customers when they entered the door and followed their vehicle throughout the entire repair process. I provided status updates to customers twice a week. I worked with the insurance companies in the proper repairs of the customer's vehicle.
Desk adjuster auto claims
Eberl Claims Service
09.2021 - 08.2023
- Received assignments for supplements, contacted repair facilities to gather documentation and approve supplements. Completed virtual inspections for hail damage and completed estimates. Handled claims primarily for State Farm Auto.
Claims Adjuster
Pilot Catastrophe Services
01.2011 - 05.2021
- As a field adjuster, I handled catastrophe events with Allstate Insurance and American Family Insurance. I also handled collision claims with Allstate in multiple locations across the country.
- I also worked inside the office as a desk adjuster, administrative manager, and a file reviewer. As a desk adjuster, I would take calls on the supplement hotline and assist in setting up a supplement assignment or handling the supplement over the phone.
- As an administrative manager, I was direct support for 20-30 field adjusters and monitored their schedules and performance.
- As a file reviewer, I reviewed claim files for field adjusters, reviewing their estimates, communication, and documentation.
- I also was deployed as a property desk adjuster for Allstate in 2021 for losses in Texas. I contacted policy holders to determine the damages from the loss. Obtained photos and description of the damage and determined damage was covered under the policy. Also completed virtual inspections of the property with the policy holder to gather enough information to complete an estimate. Completed estimate in Xactimate and emailed estimate to policyholder. Reviewed mitigation invoices and approved for payment. Reviewed claim for ALE Coverage and approved release of funds when applicable.
General Manager/Estimator/Parts
Chuck’s Auto Body Specialist, Inc
04.2003 - 01.2011
- I worked in the parts department, receiving and inspecting parts. I distributed parts to the technicians and confirmed parts were correct. Handled returns of any damaged or incorrect parts.
- I also worked as an estimator, greeting customers and preparing an estimate for them and explaining the repair process.
- Also handled day to day duties as General Manager. Annual sales were $3+ million per year. Assigned repairs to the technicians and worked with them daily in order to provide the best cycle time. Communicated with the customers to provide status updates. Completed quality control inspections on all vehicles. Worked with the insurance companies to ensure the customer's vehicle was repaired correctly and the shop was paid in full for repairs.
Education
Some college -
Northwest Florida State College
Niceville, FL05.2004
High school diploma - General College prep
Rocky Bayou Christian School
Niceville, FL05.2001
Skills
- Collision estimating, proficient with CCC One and Audatex/ADP Experience with Parts Trader Worked with DRP programs for State Farm, USAA, Geico, Allstate, Farm Bureau
- Experienced with Microsoft Word, Excel
- Able to type 60 words per minute
- Proficient with Xactimate and Guidewire
- Years of experience in customer service Excelled with all the companies in providing the customer with the best customer experience, achieving top tier rating the companies as an "A" adjuster due to Customer Satisfaction Index scores
LANGUAGES
English
Timeline
Appraiser, Shop Assist
Hi-Tech PDR
04.2025 - Current
Property Desk Adjuster
Mid America Catastrophe Services, Inc
10.2024 - Current
Service Advisor
Classic Collision
10.2023 - 07.2024
Desk adjuster auto claims
Eberl Claims Service
09.2021 - 08.2023
Claims Adjuster
Pilot Catastrophe Services
01.2011 - 05.2021
General Manager/Estimator/Parts
Chuck’s Auto Body Specialist, Inc
04.2003 - 01.2011
High school diploma - General College prep
Rocky Bayou Christian School
Some college -
Northwest Florida State College
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