Seasoned Outbound Supervisor with wide-ranging background in logistics, warehousing, and team management. Bring strength in coordinating high-volume outbound operations and maintaining efficient workflows while ensuring safety and quality standards. Skilled in utilizing operational data to drive performance improvements and cost reductions. Demonstrated results include increased productivity, streamlined processes, and improved customer satisfaction in previous roles.
· Maintained a safe work environment by leading by example. Lead a team (Safety Circles) of volunteers to identify continuous improvement opportunities throughout the warehouse.
· Supervisor to a team of up to 30 contributors with ranges of material handlers to equipment operators in outbound operations.
· Champion for Autonomous Mobile Robot operations. (AMR by fetch robotics)
· Operate machines, and equipment to aid contributors in completing daily tasks.
· Maintained a safe working environment by enforcing strict adherence to safety guidelines and conducting routine safety team meetings.
· Conducted thorough analyses of operational metrics data to identify trends, pinpoint bottlenecks in workflows, and devise targeted solutions to enhance overall performance.
Assisted in the development and execution of contingency plans for unexpected events, such as equipment breakdowns or labor shortages, ensuring minimal disruption to outbound operations.
· Led by example in maintaining a high standard of professionalism among warehouse staff, fostering a positive work environment conducive to productivity and collaboration.
· Controlled and tracked rental inventory being rented to and returned from customers using SAP wms system.
· Schedule routes for drivers to make deliveries and pick ups of material for job needed and material needing PM's.
· Organize & Prepare material according to departure dates and customer needs by verifying quantity and quality of products requested.
· Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
· Facilitated new hire orientation for all incoming 1st & 3rd shift employees
· Conducted all regulatory training for the building operations and ramp employees and management teams.
· Improved departmental communication, fostering collaboration among teams to achieve common goals through regular cross-functional training sessions.
· Organized regular train-the-trainer sessions for other internal instructors as part of an ongoing commitment to continuous learning within the organization.
· Responsible for leading a team of up to 35 people to successfully complete the nightly sort tasks while maintaining a high level of accuracy and safety
· Keeping system logs for necessary TSA screening processes
· Category 6 Hazardous Materials Certified Inspector
· Boosted employee morale through recognition programs, team-building activities, and ongoing support.
· Reduced package handling time by optimizing loading procedures and training staff on best practices.
Microsoft Office (Outlook, Excel, Word, PowerPoint Presentation)
Microsoft Windows 10
Kaizen Lean/Six Sigma/5S Certified
IVES PIT Certified Instructor
Continuous Improvement Mindset
Autonomous Mobile Robot Training
Decision-making capabilities
Workload prioritization
Staff Training and Development
Waste Minimization
Attention to Detail