With 8 years of experience in inventory management and customer service, I have honed my skills in grocery, retail, and warehouse distribution settings. Leveraging a focused and energetic demeanor but empathetic nature, I drive communication, growth, and inclusivity. Consistently contributing to team and organizational success, I ensure seamless operations and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Arcade Manager
Round 1 Bowling & Amusement Arcade
Salinas, CA, USA
08.2022 - Current
Managed my department with the policies and procedures expected by Round1. By executing this, I have helped our department reach a perfect 100% in our semi-annual audit. Thus having our store rank an S grade twice and achieving the #1 score across 50+stores.
Properly trained the staff and harbored a safe work environment contributing to a drop in turnover. While doing so, I have pushed our sales to grow while making sure the labor used is within the range expected for sales consistently.
Schedule my department and create their daily duties to constantly maintain our store and keep it audit ready.
Functionally cross trained to properly run every other department in the store including Food & Bev, Bowling, and Facilities.
Experienced with incident reporting, de-escalating issues, and handling situations to make sure guests are maintaining our house rules.
Trained how to deal with employee injuries as well as guest injuries and how to properly report and help each in their own way.
Fulfills customer orders accurately and efficiently within the warehouse
You're expected to meet a daily quota by maintaining your amount of work throughout the day
The company gives you 3 months to reach a 95 percent quota
I reached it and had surpassed it since my third week there
Reaching an average of 120-250% being one of the top 5 workers in my department
Replenish locations with speed to try to minimize shortages
Ensures orders are filled and if shortages are present to try limit the amount and ensure shortage is confirmed
Make sure all orders are completed by route importance and all routes are completed in a timely manner to prevent drivers leaving late
Ensure all orders are complete by counting incoming shipments and comparing the packing slip to make sure we receive not only the correct product but the correct amount and load
Working with vendors to create new purchase orders for overages
Reaching out about lost shipments and incorrect shipments to effectively reduce shortage
File management
Constant communication with management, and the receiving team, to make sure orders are getting completed correctly and correct variances or receiving errors
Grocery Clerk, Dairy Clerk, Meat Packer
Food 4 Less
Salinas, CA, USA
05.2014 - 08.2017
Transfer merchandise to designated storage and shelving areas
Assist in stockroom operation by maintaining storage store wide in both the grocery floor and Dairy section
Lead procedures for packing and merchandising incoming meat and poultry
Which include making sure all packages are priced correctly and wrapped correctly while also making sure customers are helped in a timely manner
Receiving shipments and arranging by first in and last out to minimize loss
Freight Specialist
Office Depot
Salinas, CA, USA
08.2012 - 11.2013
Ensuring freight is processed biweekly to effectively control inventory
Achieving exceptional customer service to exceed sales goals
Maintain scanning procedures and price changes to match promotional displays
Break down incoming shipments and restock those items on the floor by the end of day
Sales Associate
Big 5 Sports Goods
Salinas, CA, USA
06.2012 - 09.2013
Work diligently with customers to identify their needs and provide ample information
Utilize product knowledge to strengthen expertise, maximize sales and impart knowledge to the customer
Work closely with management on inventory/stock as well as visual displays
Receive shipments weekly and break down truckloads and distribute to the floor and storage rooms as needed
Education
AA - Kinesiology
Hartnell College
Salinas, CA
Skills
Ability to Multitask Projects
Communication
Problem Solving
Data Entry
Adaptability
Leadership
Training
Awards
Gold Award, UNFI, For training the entire Receiving team