David Root
Bella Vista,AR
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Zaxby's
Rogers, AR
03.2024 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensuring weekly and monthly KPI's are met and maintained to company standards.
- Overseeing the scheduling and training of all new staff members.
- I oversee that all truck orders are placed within the listed deadline dates and times, along with setting par levels for proper ordering to reduce over ordering and preventing waste
- Ensured compliance with local health department regulations regarding food safety standards.
- I write the weekly schedules for all staff at this location based upon sales metrics to ensure all labor goals are met, while increasing guest satisfaction ratings, services times, and increasing the stores revenue
- Over the last few months, my current has had an increase in sales of 18.5% compared to the year prior. I believe this to be from implementing new strategies to better serve our guests in a timely manner, while ensuring that our employees are adhering to standards that our corporate leadership has set for our franchise.
General Manager of Food and Beverage
LEVYS RESTURANTS
Fayetteville, AR
09.2021 - 12.2023
- During my time as the General Manager of Premium Services, I oversaw the day-to-day operations of the premium department of food and beverage at the University of Arkansas
- The premium department's operations included services to fans/guests on game day in private club and suite levels, high-level event catering, and assisting with concession needs when needed.
- I lead a team of 15 full-time managers and supervisors and on game day that number would influx to over 200 employees.
- The premium department was responsible for over 4.5 million dollars in yearly revenue.
- I am confident in my abilities to set and maintain budgeting plans, place and receive orders and event planning.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with local health department regulations regarding food safety standards.
Restaurant Manager
Twin Peaks
Rogers, AR
10.2020 - 09.2021
- Assistant manager
- Responsible for front of house scheduling, running of facilities when general manager is not present
- Entering invoices daily, along with financials and labor control for each shift worked
- Knowledgeable in multiple POS systems.
Bartender
21c Museum Hotels
Bentonville, AR
04.2019 - 10.2020
- Creating delicious craft cocktails while providing an incredible experience for guests.
Assistant General Manager
The Grove
Lowell, AR
07.2018 - 04.2019
- Assist owner with daily tasks and management of the facility
- Increasing sales with catering events, in house events, and walk in business
- Working with management team on ways to lower food and labor costs in which returns a higher profit margin.
Restaurant Manager
Fosters Pint and Plate
Rogers, AR
01.2016 - 07.2018
- Front of House manager
- Prepare schedules for all front of house employees
- Take inventory of bar related items on a weekly basis
- Placing orders for items the bar needs wether it's alcohol or NA bev
- Sets up events for big groups and parties in the establishment
- Provides great customer service to guests at all times.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Created new menu items based on customer feedback and industry trends.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Bartender/Server/Trainer
Chili's
Clovis, NM
01.2010 - 05.2015
- Took care of guests and their needs by providing the best possible service
- Trained staff to be able to perform their jobs correctly and efficiently.
Education
Skills
- Management
- Problem Resolution
- Customer Service
- Profit & Loss
- Restaurant Experience
- Labor Cost Analysis
- POS
- Culinary Experience
- Budgeting
- Sales
- Bar management
- Computer skills
- Hospitality
- Leadership
- Food service
- Team management
- Food safety
- Food preparation
- Communication skills
- Cooking
- Forklift
- Time management
- Basic math
- Microsoft Excel
Certification
- ServSafe certified in food safety
- ServSafe proctor in alcohol safety
- Current and Valid Drivers License
Affiliations
- Golfer
- Amateur Fisherman
- Gardner
- Outdoor Enthusiast
Timeline
General Manager
Zaxby's
03.2024 - Current
General Manager of Food and Beverage
LEVYS RESTURANTS
09.2021 - 12.2023
Restaurant Manager
Twin Peaks
10.2020 - 09.2021
Bartender
21c Museum Hotels
04.2019 - 10.2020
Assistant General Manager
The Grove
07.2018 - 04.2019
Restaurant Manager
Fosters Pint and Plate
01.2016 - 07.2018
Bartender/Server/Trainer
Chili's
01.2010 - 05.2015