David Rorer
Woodbridge
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Store Manager
Pretty Pets
06.2017 - Current
- Store Manager including sales and customer service
- Managed day to day operations of the business averaging yearly sales increases of 13% while controlling payroll and expenses
- Resolved customer complaints for improved store reputation and loyalty.
- Analyzed sales data for strategic planning and resource allocation.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Established a welcoming atmosphere to encourage repeat business.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tire shop Manager
Sam’s Club
08.1998 - 05.2017
- Helped lead the store to 20 months accident free
- Maintained accurate records of all transactions, ensuring proper documentation for accounting purposes.
- Optimized workflow processes, delegating tasks effectively according to each employee''s skill set and expertise level.
- Ensured safety compliance, conducting regular inspections and enforcing strict adherence to company protocols.
- Collaborated with other supervisors to develop best practices for optimal shop performance.
- Coordinated with other departments for seamless interactions between sales, service, and administrative teams in the tire shop operation process.
- Developed strong relationships with vendors, negotiating favorable terms that resulted in cost savings without sacrificing quality or efficiency.
- Provided exceptional customer service experiences by addressing inquiries knowledgeably and courteously while maintaining professionalism at all times.
- Increased customer satisfaction by implementing efficient tire installation procedures and maintaining a clean work environment.
- Monitored industry trends to stay informed about advancements in tire technology and adjust business practices accordingly.
- Reduced wait times for customers with streamlined scheduling and inventory management systems.
- Resolved conflicts among team members diplomatically, ensuring a cohesive work environment conducive to productivity.
- Boosted team morale through effective communication, fostering a positive work atmosphere for employees.
- Maintained high-quality service standards by addressing customer concerns promptly and professionally.
- Managed inventory levels, ordering necessary supplies in a timely manner to avoid stockouts or overstock situations.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Merchandising Manager
Sam’s Club
01.2012 - 01.2017
- Strengthened vendor communication, promoting timely delivery of products and adherence to quality standards.
- Fostered a collaborative environment for team members to contribute innovative ideas for product displays.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Optimized store layouts for maximum efficiency, enhancing the shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Analyzed performance metrics to make informed decisions regarding pricing strategies and markdowns.
- Monitored stock levels and product sales to determine purchasing needs.
- Boosted customer satisfaction by analyzing customer data and optimizing product placement.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Maintained updated product knowledge to successfully educate and advise customers.
- Reviewed customer feedback to identify trends and improve product selection.
- Interacted with customers to obtain feedback and drive satisfaction.
- Identified opportunities to reduce lead times and improve inventory management.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Facilitated resolution of vendor disputes and discrepancies.
- Assessed areas of service concern and developed improvement plans.
Operation Manager
Sam’s Club
01.2011 - 01.2012
- Introduced innovative technologies to modernize operations, resulting in enhanced productivity and streamlined processes.
- Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
- Developed and executed strategy for business growth, resulting in a significant increase in market share.
- Conducted regular performance reviews evaluating team members contributions towards achieving organizational goals.
- Played an instrumental role in talent recruitment, development, retention strategies which resulted in building high-performing teams across the organization.
- Successfully managed crisis situations maintaining focus on priorities while providing guidance for rapid resolution.
- Optimized resource allocation for improved operational efficiency and cost savings across departments.
- Developed strong relationships with key stakeholders, facilitating effective communication channels for better decision-making processes.
- Managed cross-functional teams to ensure seamless collaboration on key projects, enhancing overall performance.
- Established clear performance metrics and targets, driving continuous improvement in operational effectiveness.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
Lost prevention Manager
Sam’s Club
01.2009 - 01.2011
- Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
- Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
- Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
- Oversaw inventory tracking procedures, making certain accurate record-keeping was maintained consistently across all departments.
- Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
- Conducted audits on high-risk merchandise, ensuring proper inventory control measures were in place.
- Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Improved store security by implementing comprehensive loss prevention programs and strategies.
- Streamlined operational processes for increased efficiency in detecting potential theft incidents.
- Monitored paperwork procedures to prevent error-related losses.
- Increased customer satisfaction by promptly addressing concerns related to theft or security breaches within the shopping environment.
- Evaluated surveillance equipment performance and recommended upgrades or replacements when necessary.
- Conducted daily store walk-throughs to identify potential security risks.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Trained personnel on security best practices, protocols and procedures.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Created and maintained records of security incidents and investigations.
Education
Associates degree - Refrigeration and HVAC
Northern Virginia Community College
01.2017
Associates degree - general studies
Northern Virginia Community College
01.2002
High school diploma -
Potomac Senoir High School
01.1999
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Goals and performance
- Team building and leadership
Accomplishments
- Increased sales by [Number]% by coaching department managers on new merchandising standards.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
Certification
- CFC Universal, ESCO Institute, 724901500440
- Fork Lift Certified (sit down and stand up)
Languages
English
Professional Working
Timeline
Store Manager
Pretty Pets
06.2017 - Current
Merchandising Manager
Sam’s Club
01.2012 - 01.2017
Operation Manager
Sam’s Club
01.2011 - 01.2012
Lost prevention Manager
Sam’s Club
01.2009 - 01.2011
Tire shop Manager
Sam’s Club
08.1998 - 05.2017
Associates degree - general studies
Northern Virginia Community College
High school diploma -
Potomac Senoir High School
Associates degree - Refrigeration and HVAC
Northern Virginia Community College
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