David Rosado
Deltona,FL
Summary
Seeking full-time employment in a reputable company that values strength, dedication, and teamwork. With the knowledge and skills that I have obtained, I will be committed to becoming an asset and contributing to the continued success of the organization.
Overview
28
28
years of professional experience
Work History
Commercial Electrician Apprentice
Power Electric USA
08.2021 - Current
- Adhered to strict safety protocols during all phases of work, reducing workplace incidents significantly.
- Improved workplace safety by conducting regular inspections and identifying potential hazards.
- Troubleshot and resolved electrical issues, minimizing downtime for clients'' businesses.
- Ensured consistent high-quality workmanship by rigorously adhering to established industry standards throughout all phases of installation.
- Demonstrated strong problem-solving skills while troubleshooting complex electrical issues under tight deadlines.
- Contributed to successful project completion by efficiently managing inventory and ordering supplies as needed.
Customer Service Representative
Davita Labs
03.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Sub Contractor
Self Employed Services
01.2018 - 02.2020
- Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
- Delivered high level of service to all customers and effectively resolved issues.
- Worked closely with homeowners to ascertain specifics of project.
- Worked closely with general contractor on completion of punchlist tasks.
- Enhanced project efficiency by effectively managing subcontractor teams and coordinating schedules.
Locksmith Technician
Izzy Access
01.2009 - 12.2014
- Responsible for all of the everyday operations that are required to run a company.
- Improved client satisfaction by providing prompt emergency lockout services for vehicles, homes, and offices.
- Restored functionality to damaged locks by disassembling and replacing worn or broken components as needed.
- Performed accurate diagnostics on malfunctioning locks to identify issues and implement appropriate repair solutions swiftly.
- Installed electronic access control systems, enhancing overall building security for commercial clients.
- Managed a large quantity of the clerical duties, including A/R and marketing.
Account Service Representative
Avaya Communication
01.1997 - 12.2007
- Balanced up to [Number] accounts simultaneously, maintaining regular contact and professional relationships with each.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Researched options and recommended services to address clients' needs.
- Assisted on projects for Clients as large as the Vatican and the United States Military.
- Advocated for client needs within this Fortune 50 communications company to improve experience and increase customer retention.
- Collaborated with cross-functional teams to develop customized solutions for complex client needs, resulting in increased sales revenue.
Education
Associate of Science - Engineering
Daytona State College
01-2026
Skills
- Conduit bending
- Power distribution
- Low-voltage systems
- Communication ability
- Work Ethic
- Bilingual
- Goal Oriented
- De-escalation practices
Accomplishments
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Languages
Spanish
Limited Working
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefitsCompany CulturePersonal development programsTimeline
Commercial Electrician Apprentice
Power Electric USA
08.2021 - Current
Customer Service Representative
Davita Labs
03.2020 - 06.2021
Sub Contractor
Self Employed Services
01.2018 - 02.2020
Locksmith Technician
Izzy Access
01.2009 - 12.2014
Account Service Representative
Avaya Communication
01.1997 - 12.2007
Associate of Science - Engineering
Daytona State College
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