Quality Assurance Manager
• Regulatory Compliance Oversight: Evaluated and audited security operations across 12+ transit zones to ensure 100%
adherence to federal, state, and local safety mandates.
• Policy Formulation: Spearheaded the development of Standard Operating Procedures (SOPs) that increased organizational
compliance by 30%.
• Inter-Agency Coordination: Acted as the primary liaison for the department, coordinating with local law enforcement to
facilitate joint incident investigations and threat intelligence sharing.
•Personnel Development: Managed the professional certification and tactical training of 20+ officers, ensuring competency in emergency response and federal incident reporting standards.
• Risk Mitigation & Auditing: Conducted recurring physical security audits and vulnerability assessments of critical
infrastructure to proactively identify and neutralize threats.
• Crisis Management Leadership: Directed real-time response efforts during high-stakes security incidents, utilizing rapid
intervention protocols to maintain public safety.
• Program Evaluation: Leveraged data-driven metrics to track security trends, preparing comprehensive executive reports for
agency leadership to influence future safety strategies.

