David Rosenberg
Media,PA
Summary
To obtain a position that utilizes my strengths in customer service, operations, warehousing & fulfillment working for a company that provides a positive atmosphere to succeed.
Experienced with operational management, staff supervision, and customer service excellence. Utilizes strong interpersonal skills and strategic thinking to ensure smooth daily operations. Track record of effective problem-solving and maintaining high standards in dynamic settings.
Overview
28
28
years of professional experience
Work History
Stadium On-Duty Manager
OVG360, Subaru Park/Talen Energy Stadium/PPL Park
03.2023 - Current
- Stadium on-duty manager for MLS Next Pro Games and other smaller events responsible for all stadium related operations and management including set-up & breakdown.
Lead Supervisor, Event Staff Guest Services, Part-Time
OVG360, Subaru Park/Talen Energy Stadium/PPL Park
03.2014 - Current
- Lead Supervisor managing upwards of eight supervisors and 40 event staff personnel for all events at Major League Soccer-specific stadium.
- Responsible for event ingress ensuring proper scanner operations, staffing and adequate guest entry flow.
- Respond to all guest ticketing issues.
- Constant surveillance of guests for inappropriate behavior and acting appropriately as needed.
- Assist Guest Services supervisors with fan issues and event staff personnel problems.
- Provide event operations assistance to Event Director and Director of Operations when requested.
Event Staff Guest Services Supervisor, Part-Time
OVG360, Subaru Park/Talen Energy Stadium/PPL Park
06.2010 - 03.2014
- Guest Services Event Staff Supervisor responsible for management of ticket scanning and usher team of up to twelve as well as supervisor of additional guest services teams for other events.
- Supervisor of Sons Of Ben Supporters section guest services team for 2013 Union season.
- Supporters Gate Ticket Scanning Crew Supervisor of four to six members for 2010 to 2012 seasons
- Resolve patron concerns including invalid tickets, seating issues, security and all other guest problems or issues that arise during stadium events.
- Assist team members with patron issues when needed.
Office Assistant, Part-Time
Tonbo Visual Promotions
12.2012 - Current
- Assistant to principals of minority owned promotional marketing and printing company.
- Process & fuflill client orders for all manners of promotional marketing and printing materials.
- Development, implementation, operations and fulfillment of multiple webstore clients and on-demand print sites including warehousing, inventory, and shipping along with monthly invoice reporting
- Maintain Quickbooks accounting and billing system through vendor and job data entry and other basic accounting duties.
- Knowledge of multiple webstore and print platforms including Wordpress, Big Commerce, Myorderdesk, and Bright Stores.
Premium Services Representative (PSR), Part-Time
Global Spectrum/Spectra, Xfinity Mobile Arena
04.2012 - Current
- Provide usher and guest services event related functions for Premium & VIP ticket holders for all sporting, concert, family and other events.
- Assist patrons with seat location and issues, serve as access control, provide directional services and all other guest services functions.
- Serve as first line of security for inappropriate conduct and behavior, intervene and escalate issue if necessary.
- All other duties as directed by head supervisors.
Supervisor, Game Day Staff, Part-Time
Lincoln Financial Field
06.2012 - 07.2015
- Supervisor of Game Day Staff guest services and usher teams of six to fifteen for all sporting, concert and family events.
- Assist fellow supervisors and crew members with guest issues and staff problems when requested.
- Presented with Game Day Staff MVP customer service recognition awards for 2012 and 2013 Army-Navy games.
Part-Time Game Day Staff Member
Lincoln Financial Field
09.2011 - 06.2012
- Member of game day staff usher, ticket taking and guest services teams providing various customer service functions.
- Monitor fan behavior and intervene when necessary.
Director of Operations
SmartRoute Systems/Westwood One
01.2006 - 08.2008
- Director of Operations for Philadelphia/New Jersey SmarTraveler Real-Time Traffic Advanced Traveler Information Services (ATIS).
- Project Manager for New Jersey Department of Transportation’s Real-Time Traffic Web Site and #511 Interactive Voice Response (IVR) phone system ensuring total fulfillment of client contract including staffing and remote management of three operations centers and up to twelve full and part-time Traffic Information Managers.
- Involved with final design, beta testing and successful launch of NJ #511 IVR real-time traffic phone system.
- Responsible for two one-year contract extensions worth $750,000 each.
- Liaison between clients and website/511 phone system product vendors.
- Local IT and Audio/Visual equipment support and repair including servers, cameras, scanners and radios
- Client data base management.
- All local HR and administrative functions including reporting and monthly invoicing.
- Fill-in Traffic Information Manager as needed.
- Represented company at numerous corporate and Transportation Management Association (TMA) events.
- Member Cross County Connection TMA Board of Directors.
Traffic Information Manager
SmartRoute Systems/Westwood One
08.1997 - 01.2006
- Senior traffic information manager responsibilities included gathering traffic information from various sources for distribution on SmarTraveler web-site and IVR phone system.
- Member of national training and deployment teams including development and writing of national operations training manual and opening of two new traffic operation centers.
- Local new traffic manager trainer.
- Producer for local television traffic reports for WPVI/Channel 6.
- Local and corporate database manager.
Contract Radio Remote Sound Engineer and Producer
TRM Corporation
10.2008 - 09.2012
- Independent Contractor, on-site engineer and producer for various Philadelphia area terrestrial and satellite radio broadcasts including CBS Radio Group and Sirius/XM.
- Responsible for remote connectivity, sound engineering and operation of on-site equipment.
- Producer duties include timing of segments and commercial breaks and serving as liaison between on-site talent and studio.
Education
B.A. - Government
Lehigh University
Bethlehem, PA06.1986
Skills
- Customer service
- Guest relations
- New employee training
- Customer communication
- Operational oversight
- Operations management
- Staff management
- Inventory management
- Shipping and receiving
- Order fulfillment
Timeline
Stadium On-Duty Manager
OVG360, Subaru Park/Talen Energy Stadium/PPL Park
03.2023 - Current
Lead Supervisor, Event Staff Guest Services, Part-Time
OVG360, Subaru Park/Talen Energy Stadium/PPL Park
03.2014 - Current
Office Assistant, Part-Time
Tonbo Visual Promotions
12.2012 - Current
Supervisor, Game Day Staff, Part-Time
Lincoln Financial Field
06.2012 - 07.2015
Premium Services Representative (PSR), Part-Time
Global Spectrum/Spectra, Xfinity Mobile Arena
04.2012 - Current
Part-Time Game Day Staff Member
Lincoln Financial Field
09.2011 - 06.2012
Event Staff Guest Services Supervisor, Part-Time
OVG360, Subaru Park/Talen Energy Stadium/PPL Park
06.2010 - 03.2014
Contract Radio Remote Sound Engineer and Producer
TRM Corporation
10.2008 - 09.2012
Director of Operations
SmartRoute Systems/Westwood One
01.2006 - 08.2008
Traffic Information Manager
SmartRoute Systems/Westwood One
08.1997 - 01.2006
B.A. - Government
Lehigh University