Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

David Rosenthal

IT Support
Sunnyvale,CA

Summary

Highly motivated and charismatic IT Support engineer with 3 years of experience providing excellent support in fast paced environments. History of implementing successful improvements to IT team.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work History

IT Support 1

Argo AI
Palo Alto, CA
11.2021 - 11.2022
  • Supported and Managed Linux and MacOS Based Systems
  • Efficiently handled Jira helpdesk tickets of over 2000 users
  • Assisted with Networking and VPN troubleshooting and minor implementation
  • Implemented new process to help increase communication between IT teams
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Administered Workday with focus on roles and creating worker accounts
  • Onboarding and Offboarding of large amount of users

IT Help Desk Technician

Lucid Motors
Newark, CA
01.2021 - 10.2021
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
  • Provisioned Mac and PC computers in enterprise environment using Jamf and Active Directory
  • Took on Onboarding project, including in-person introduction and support
  • Supported onsite users with heavy foot traffic on issues related to computers and networking

Senior Desktop and Mobility Support

Applied Materials
Sunnyvale, CA
11.2019 - 01.2021
  • Implemented, trained, and supported over 100 users on use of Microsoft Hololens 2
  • Supported over 2500 users using ServiceNow ticketing with efficiency and 4.9 Star Rating
  • Use of Active Directory for creating user profiles and managing certificates
  • Managed and setup phones with a focus on iPhones using MDM Microsoft Intune
  • Managed escalations and executed VIP white glove support

Education

Computer Science And General Eduction

De Anza College
Cupertino, CA
08.2021 - Current

Skills

MacOs, Linux and Windows technical expertise and troubleshooting

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Timeline

IT Support 1

Argo AI
11.2021 - 11.2022

Computer Science And General Eduction

De Anza College
08.2021 - Current

IT Help Desk Technician

Lucid Motors
01.2021 - 10.2021

Senior Desktop and Mobility Support

Applied Materials
11.2019 - 01.2021

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David RosenthalIT Support